At a Glance
- Tasks: Provide outstanding customer service and support to pet owners and veterinary practices.
- Company: Friendly client based in central Bournemouth with a focus on pet health.
- Benefits: Bonus scheme, hybrid working, pension, free flu jabs, and supportive team.
- Other info: Opportunities for skill development and long-term career growth.
- Why this job: Join a dynamic team and make a real difference in pet health care.
- Qualifications: Strong IT skills, excellent communication, and prior customer service experience.
- Hours: Full-time | 37.5 hours per week | Monday-Friday (9am-5:00pm, alternate Saturday's)
- Contract
Type: Temp to Perm Our client based in central Bournemouth are looking for a Customer Support Advisor to join their friendly team.
The client works with multiple vet practices across the country and as a customer support advisor you will be providing outstanding service to their customers.
You will be speaking on the telephone and responding to emails regarding queries on their Pet Health Club plan.
Key Responsibilities
- Handle inbound calls, answer customer queries, and make plan modifications while.
- Respond to inbound emails via Freshdesk with efficiency and professionalism.
- Protect customer data by ensuring that data protection and compliance guidelines are adhered to.
- Perform administrative tasks to support the wider Pet Health Club team, such as upgrades, downgrade and cancellation requests.
- Assist veterinary practices with queries related to their customers’ plans.
Qualifications and skills
- Strong IT skills, including proficiency in Excel
- Excellent problem-solving skills and attention to detail
- Outstanding communication skills, both written and verbal
- Ability to work with multiple systems simultaneously
- A collaborative team player willing to take on additional responsibilities when needed.
- Experience in a customer service role within an office environment
- Background in working with data and administrative tasks and an awareness of Data Protection policies and procedures
- Prior experience in the veterinary industry is a plus Personal Attributes
- Team player with a friendly, approachable nature
- A genuine passion for delivering outstanding customer service
- A confident telephone manner
- You thrive in a dynamic, fast-paced environment
- Fast learner with the ability to adapt quickly What's on offer
- Bonus scheme.
- Hybrid working after successful training and probation.
- Company pension.
- Free flu jabs.
- Sick pay.
- Free on-site parking.
- Supportive team and opportunities to develop your skills.
If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.
Customer Support, Customer Service, Account Manager, Administration, Customer Success
Customer Service Advisor in Bournemouth employer: The Work Shop Resourcing Ltd
Join a prestigious Aerospace company in Verwood as a Despatch Manager, where you will thrive in a dynamic and supportive work environment. With a focus on employee development and a commitment to high standards, this role offers the opportunity to lead a dedicated team while ensuring customer satisfaction and operational excellence. Enjoy competitive salary packages and a culture that values accountability and teamwork, making it an ideal place for those seeking meaningful career growth.
Contact Details:
The Work Shop Resourcing Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Work Shop Resourcing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Work Shop Resourcing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Work Shop Resourcing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at The Work Shop Resourcing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Work Shop Resourcing Ltd!
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
