Customer Service Advisor, Romsey
12-week temporary contract, with the potential for a permanent position
An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing business based in Romsey.
As a Customer Service Advisor, you will be responsible for providing exceptional customer service at all times and administrative support within the department.
Main duties of the Customer Service Advisor
• Process customer orders/hires, produce quotes and update status’ of jobs/orders efficiently and accurately.
• Monitor order/job status to ensure timely delivery, addressing delays with other departments.
• Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively.
• Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers.
• Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation.
• Provide face-to-face customer service through occasional site visits
Key competencies of the Customer Service Advisor
• Previous customer service and administrative experience
• Experience of client interaction via telephone, email, and hard copy documentation
• Excellent attention to detail and accuracy
• Ability to manage time and workload effectively to meet deadlines
• IT literate with sound knowledge of Microsoft Office suite
• Approachable, committed, pro-active and efficient individual.
The Customer Service Advisor role offers an exciting opportunity to join the company on a 12-week temporary contract, with the potential for a permanent position.
If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW.
Customer Service Advisor in Romsey employer: The Work Shop Careers
Join a well-established precision engineering company that values its employees and offers a supportive working environment. As a CNC Turner, you will benefit from long-term career prospects, an annual profit-sharing bonus, and the opportunity to work on challenging projects in the defence and aerospace sectors. With ongoing investment in people and technology, this is an excellent place for professional growth and development.
