At a Glance
- Tasks: Manage service operations, ensuring top-notch customer support and efficient scheduling.
- Company: Established local company providing reliable solutions to the catering industry.
- Benefits: 25 days annual leave, free parking, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Take ownership of a busy service function and make a real impact.
- Qualifications: Experience in service coordination or customer service roles is preferred.
The predicted salary is between 26100 - 31900 £ per year.
We are delighted to be working with a well-established local company that provides fast, reliable solutions to the catering industry, including equipment installations, emergency repairs, maintenance and servicing. Due to continued growth, they are looking for an experienced Lead Service Coordinator to take responsibility for managing the Service Department and overseeing the process from the initial customer enquiry through to the successful completion of each service call.
Key Responsibilities
- Handle inbound customer calls and emails, providing a consistently high level of customer service.
- Log new service calls accurately and deal with a wide range of customer enquiries in a professional and timely manner.
- Monitor and follow up outstanding service visits to ensure they are progressed and completed efficiently.
- Assess service requirements and schedule engineer visits accordingly.
- Manage engineers' diaries, workloads and daily schedules across an allocated geographical area.
- Coordinate the allocation of work to field service engineers, ensuring resources are used effectively.
- Arrange additional subcontractors, equipment or resources where required.
- Source and order spare parts and ensure they are available when needed.
- Prepare quotations for spare parts and place orders as required.
- Process engineer job parts and maintain accurate records.
- Liaise with customers, engineers, suppliers and subcontractors to ensure jobs progress smoothly from start to finish.
- Identify and respond quickly to changing priorities, ensuring urgent service requirements are dealt with appropriately.
About You
This is a busy, fast-paced role with plenty of moving parts, so you will need to be confident who can work effectively under pressure while maintaining a calm and professional approach. You will be highly organised, able to prioritise competing demands and comfortable reacting quickly when circumstances change. Excellent communication skills are essential, along with a strong customer-focused attitude and the ability to build positive relationships with both customers and engineers. Ideally, you will have previous experience in a Service Coordinator, Service Administrator, Helpdesk, Scheduling or similar role, or have worked within an end-to-end customer service environment involving multiple customer touchpoints. Experience of coordinating field-based engineers, managing diaries, arranging parts or subcontractors would be highly advantageous.
Working Hours & Benefits
- Full-time, office-based position
- Monday to Friday, 9:00am – 5:00pm
- 25 days' annual leave plus bank holidays
- Free on-site parking
- Based close to Ringwood town centre
If you are an organised and customer-focused Service Coordinator looking for an opportunity to take ownership of a busy service function within an established local business, this could be an excellent opportunity for you.
Lead Service Coordinator in Ringwood employer: The Work Shop Careers
Join a well-established precision engineering company that values its employees and offers a supportive working environment. As a CNC Turner, you will benefit from long-term career prospects, an annual profit-sharing bonus, and the opportunity to work on challenging projects in the defence and aerospace sectors. With ongoing investment in people and technology, this is an excellent place for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Coordinator in Ringwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Work Shop Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Work Shop Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Service Coordinator in Ringwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Work Shop Careers:Your cover letter is your chance to shine! Tell us why you want to work at The Work Shop Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Work Shop Careers!
How to prepare for a job interview at The Work Shop Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
