At a Glance
- Tasks: Provide exceptional customer service for a luxury chocolate brand.
- Company: Join a renowned UK brand in a fun, friendly office environment.
- Benefits: Earn £12.80 per hour, enjoy free chocolate and parking, plus bonuses!
- Other info: Full training provided, with opportunities for hybrid work after competency.
- Why this job: Gain valuable office experience while working with a passionate team.
- Qualifications: No office experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 12.8 - 12.8 £ per hour.
Are you immediately available and able to start a new, temp to perm, full-time role?
We have a fantastic opportunity to be a part of one of the most renowned brands in the UK, in a fun and friendly office environment!
Our fantastic client based in Ringwood requires a number of Customer Service Consultants to start in September, working on behalf of their Luxury Chocolate Campaign on the run up to Christmas.
Full office based training is provided in Ringwood but hybrid is available after you are at full competency.
Don't have any office based experience?
Not a problem!
This is a great opportunity for candidates from Retail, Hospitality or Care backgrounds, looking to gain some office based experience.
All backgrounds will be considered as long as you are polite, enthusiastic and enjoy dealing with people!
Skills and Requirements of Customer Service Consultant
- Excellent communication skills
- Excellent customer service skills
- Passion, energy and aspiration in line with Hotel Chocolat brand and values
- Empathy with a desire to offer resolution and 100% happiness to all our customers
- A natural ability to build rapport whilst working from call guide
- A natural ability to listen and communicate
- Self-Motivated and with an acceptance of responsibility got achieving personal targets and KPI’s
- A Confident and professional manner
Full training will be provided along with lots of great benefits including free chocolate and free parking!
This will be 8 hours shifts, 40 hours per week.
Shifts will be Monday to Friday between 8.30am and 8pm, Saturday 8:30am to 5pm, Sunday 9am to 5pm.
May also include seasonal peak opening times.
£12.80 per hour plus monthly bonus. This is paid weekly
Customer Service Consultant in Ringwood employer: The Work Shop Careers
Join a well-established precision engineering company that values its employees and offers a supportive working environment. As a CNC Turner, you will benefit from long-term career prospects, an annual profit-sharing bonus, and the opportunity to work on challenging projects in the defence and aerospace sectors. With ongoing investment in people and technology, this is an excellent place for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Ringwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Work Shop Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Work Shop Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant in Ringwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Work Shop Careers:Your cover letter is your chance to shine! Tell us why you want to work at The Work Shop Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Work Shop Careers!
How to prepare for a job interview at The Work Shop Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
