At a Glance
- Tasks: Provide frontline customer support and manage order fulfilment in a dynamic cruise division.
- Company: Join a prestigious company in Poole with a vibrant office culture.
- Benefits: Enjoy monthly bonuses, free lunches, and perks like cycle to work and LinkedIn Learning access.
- Other info: Great opportunities for personal growth and collaboration in a supportive environment.
- Why this job: Be part of a fast-paced team, making a real impact on customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 31500 - 38500 £ per year.
Our prestigious client based in Poole is looking for an Internal Account Support to join their busy office-based team within the cruise division.
- Job title: Internal Account Support
- Contract type: Permanent
- Hours: 40 hours per week
- Location: Office based. Poole, Dorset
What you will be doing as Internal Account Support
- Frontline Customer Support
- A knowledge of the customer base and our key contacts as well as the customer’s order fulfilment process.
There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled.
- There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer.
The Internal Account Support position will work closely with SMEs to support with product knowledge and issue resolution.
- Managing and responding to delivery issues/queries
- Similar to the above, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe.
- The ability to compose emails in a professional manner and work with other team members to keep the inbox up to date to prevent any queries being delayed of missed.
- Customer Order Management
- A good understanding of order receipt and order processing from start to finish will be required including a full understanding of procedures to ensure all orders are managed accurately and within agreed timeframe.
- The ability to take a systemised approach and be inquisitive to ensure that any questions/queries are properly researched and resolved.
Navigation around the company’s ERP, CRM and data management software as well as good excel and smartsheet skills.
- Management of Goods In
- A good understanding of business processes and the supply chain, working closely with the purchasing and order fulfilment team.
- As Internal Account Support you will have the ability to work with other departments, be organised, coordinate and prioritise workload.
- Booking Transport to 3PL locations
- A knowledge of the routes to our two 3PL locations and the travelling time.
The various transport options for emergencies.
A requirement to understand vehicle sizes and their limitations.
- Working with transport companies and planning to ensure sufficient time is given to arrange transport.
Working with the warehouse to get an understanding of shipment sizes and planning transport accordingly.
- Preparing paperwork
- A good understanding of both internal processes and those of our customers. Understanding the requirements of exporting goods out of the UK.
- Basic Microsoft word skills will be required.
Stock management at 3PL locations.
- A good understanding of the reporting that determines stock held in 3PL locations and validating this, then making recommendations based on customer information or historical events.
- The ability to read and understand reorder reports and use good excel skills to make additional recommendations based on information provided by the customer about future ship movements.
- Sign Off Authority
- There are predetermined rates for shipping to 3PL locations. There will be % allowance provided so freight can be booked if the fee is within the allowance.
- What’s in it for you
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks
- Free lunch Fridays
- Birthday vouchers and Company social and corporate events
- Subsidised workplace massage
- Eye care vouchers
- Employee assistance programme (EAP)
- Cycle to Work scheme
- Free access to Linked In Learning
Who you are as an Internal Account Support
In this role, you’re someone who thrives in a fast-moving environment, bringing a blend of adaptability and cultural sensitivity to support a diverse customer base.
You take a proactive approach, anticipate needs, and stay steady with real resilience when plans shift unexpectedly.
You’re meticulous, with strong attention to detail, and you bring genuine empathy to every interaction.
Collaboration comes naturally to you, you’re a true team player and you keep a strong customer focus at the heart of everything you do.
Clear communication and a real passion for the industry round out your strengths, helping you deliver a smooth, positive experience for every customer you support.
Internal Account Support in Poole employer: The Work Shop Careers
Join a well-established precision engineering company that values its employees and offers a supportive working environment. As a CNC Turner, you will benefit from long-term career prospects, an annual profit-sharing bonus, and the opportunity to work on challenging projects in the defence and aerospace sectors. With ongoing investment in people and technology, this is an excellent place for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Support in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Work Shop Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Work Shop Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Support in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Work Shop Careers:Your cover letter is your chance to shine! Tell us why you want to work at The Work Shop Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Work Shop Careers!
How to prepare for a job interview at The Work Shop Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
