At a Glance
- Tasks: Lead client service initiatives and ensure top-notch customer satisfaction.
- Company: Dynamic company focused on innovative brand partnerships.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting environment with opportunities to attend industry events.
- Why this job: Join a fast-paced team and make a real impact on client relationships.
- Qualifications: Experience in customer service and campaign management is essential.
Our Client Service Managers are to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to make sure our organisation meets their expectations.
They are responsible for managing our amazing brand partners, and collaborating with our internal teams to execute our product sampling campaigns - this role would best suit someone who loves a fast-paced environment, loves communication and isn't afraid to step up and lead the way.
Responsibilities
- Work along side the Sales, Marketing, Design and Production team to ensure that client needs are being met.
- Support/ Create Campaign timeline management, external and internal, managing the execution of all campaigns efficiently.
- Support the marketing and design team for all campaigns, ensuring client briefs have been met and we are putting our best work forward to clients.
- Support the marketing team in campaign ideation to best support our client partners
- Take ownership of customers issues and follow problems through to resolution
- Update service procedures, policies and standards when needed
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Attending client meetings and industry exhibitions as and when required
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a Customer Service Manager/ Account Manager/ Client Relations expert
- Campaign Management experience
- Experience in providing customer service support
- Excellent knowledge of processes and procedures
- Working knowledge of customer service software, databases and tools (Asana and Hubspot preferrable)
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- BS degree in Marketing, Business Administration or a related field
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Client Services Manager employer: The Work Perk
The Work Perk in London is an excellent employer, offering a supportive and friendly work environment that fosters employee growth and development. With a hybrid working model, you can enjoy flexibility while being part of an award-winning team that values compliance and excellence in payroll and accounts management. This role not only provides meaningful work but also the chance to enhance your skills in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Work Perk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Work Perk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Work Perk:Your cover letter is your chance to shine! Tell us why you want to work at The Work Perk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Work Perk!
How to prepare for a job interview at The Work Perk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
