Senior Medical Receptionist - Medical Clinic
- Permanent
- Full time
- Hours Full time
- Location Golders Green
- Sector Administration
- Starting at £15.50 per hour (£16.50 after probation)
- Immediate Start
- Job reference J-7060
Working hours is based on a 3 week rota
- Friday, 8:00am-4:00pm. (Early Shabbos: 2pm)
- Week 3: Monday-Friday 8:00am-4:00pm. (Early Shabbos: 2pm)
Key responsibilities
Senior administration
- Manage patient memberships, review online renewals daily, follow up outstanding renewals by telephone and maintain accurate records and payments.
- Process external consultant, hospital and agency reports; attach them to the correct patient record and create workflows for clinical review where needed.
- Assist with daily fee collection, HSBC banking, payment reconciliation, consultation lists, outstanding balances and back-office card payments.
- Support doctors with administration, patient communications, referrals and follow-ups.
Reception and practice operations
- Welcome patients; manage calls, emails and WhatsApp enquiries promptly and courteously.
- Manage Meddbase appointments, new patient registrations, scanning and filing of prescriptions, referrals, results and
- Prepare and check consulting rooms, including rooms 2, 3 and 6; complete twice-daily fridge checks and monitor equipment cleaning.
- Coordinate stationery, deliveries, collections, post, service providers and confidential document disposal.
Professional standards
- Protect patient confidentiality and comply with practice policies, data protection, health and safety, and security procedures.
- Safeguard issued keys and access cards; observe the dress code and understand emergency procedures.
- Check the staff rota regularly, complete mandatory training (including Blue Stream Academy), support colleagues and undertake other reasonable duties.
Requirements
- Excellent communication, organisation, time management and computer skills.
- Accuracy with medical records and payments, discretion, initiative and the ability to prioritise competing tasks.
- A reliable, professional and patient-focused approach; experience with memberships or clinical workflows is advantageous.
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Executive Assistant – Distribution Group employer: The Work Avenue Foundation
As a Trust Fundraiser at our humanitarian agency, you will join a dynamic team dedicated to making a meaningful impact in the community. We pride ourselves on fostering a collaborative work culture that values innovation and personal growth, offering ample opportunities for professional development and training. Located in London, our organisation provides a supportive environment where your contributions are recognised and rewarded, ensuring that you can thrive both personally and professionally.
Contact Details:
The Work Avenue Foundation Recruitment Team
