Client Services Manager – Community Organisation
- Permanent
- Full time
- Permanent
- Hours
- Full time
- Location
- Sector
- Health & Social Care
- Applications accepted on a rolling basis
- Job reference
- J-6892
For the right candidate, the organisation is open to offering a four-day working week (Monday to Thursday).
Overview
The Client Services Manager (CSM) is responsible for ensuring that all clients have access to appropriate services as required.This is a busy, varied role that requires excellent organisational and communication skills, sensitivity when dealing with clients, and the ability to work as part of a dedicated team. This is a highly rewarding role for a warm, caring and resilient professional to join a highly dedicated team and organisation.
Responsibilities include:
- Undertaking initial introduction to services with new clients
- Agreeing and organising service provision for clients
- Regularly reviewing clients’ service provision and ensuring that clients receive appropriate services
- Liaising with therapists and counsellors to ensure that issues related to their clients are dealt with
- Regularly reviewing the maintenance of effective client records
- Allocating new clients to counsellors and therapists and ensuring that all clients are adequately tracked and followed up
- Updating the client database
- Working on the continued development, innovation and improvement of clients’ access to services
- Supporting all areas of the organisation where required, including but not limited to, key events throughout the calendar year
- Attending all compulsory training, meeting and supervision opportunities as required
- The role perates multi-site services therefore there may be some travel to other sites
- Undertaking any other duties relevant to the post as required by the Chief Executive and Head of Client Services
Person Specification:
- Empathetic and sensitive when engaging with clients and their families
- Highly organised and able to manage multiple priorities effectively
- Commitment to providing compassionate, personalised support to individuals and families whilst they navigate a cancer diagnosis
- Able to recognises and respect the diverse backgrounds, experiences and needs of individuals and families
- Understands the importance of maintaining confidentiality, dignity and trust when dealing with sensitive personal information.
- Ability to work collaboratively as part of a team and independently when needed
- Ability to work effectively with multidisciplinary teams and external organisations to ensure people receive holistic support
- Excellent attention to detail, accuracy and ability to meet deadlines
- Strong communication and interpersonal skills, with a warm and professional telephone manner
- Awareness of data protection principles and commitment to maintaining confidentiality
- Strong administrative and IT skills, including experience using databases and Microsoft Office (Excel, Outlook, Word)
- Reliable, proactive and flexible in approach
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Club Facilitator – Educational Activity Provider employer: The Work Avenue Foundation
As a Trust Fundraiser at our humanitarian agency, you will join a dynamic team dedicated to making a meaningful impact in the community. We pride ourselves on fostering a collaborative work culture that values innovation and personal growth, offering ample opportunities for professional development and training. Located in London, our organisation provides a supportive environment where your contributions are recognised and rewarded, ensuring that you can thrive both personally and professionally.
Contact Details:
The Work Avenue Foundation Recruitment Team
