At a Glance
- Tasks: Welcome guests, take orders, and create a memorable dining experience.
- Company: The Woolpack Inn, an independent inn with a passion for hospitality.
- Benefits: Staff discounts, supportive team, and opportunities for career growth.
- Other info: Work in a vibrant environment with a focus on local produce and award-winning food.
- Why this job: Join a unique team that values food, hospitality, and genuine connections.
- Qualifications: Friendly attitude and a willingness to learn; experience is a plus but not essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
We’re looking for brilliant people to join the Front of House team at The Woolpack Inn. The Woolpack is a little different. We’re an independent inn with a market garden, award-winning food and a real passion for hospitality. We grow produce ourselves, care deeply about where our ingredients come from and take enormous pride in what we put on the plate. But great food is only part of the experience. For us, hospitality is about making people feel genuinely welcome. It’s about knowing when to have a chat, when to give guests space, noticing the little things and making sure everyone who visits the Woolpack leaves having had a great time.
We’re looking for Front of House team members who are friendly, enthusiastic and genuinely interested in hospitality. You might already have experience working in a restaurant, pub, hotel or other hospitality environment. Or you might be looking for your first role in the industry. Experience is great, but attitude matters more. We want people who are curious about food and drink, enjoy talking to people and take pride in doing things properly. You’ll be part of a team that cares about the details — from the produce coming out of our market garden, to the food leaving the kitchen, to the way a guest is welcomed when they walk through the door.
As part of our Front of House team, you’ll help bring the whole Woolpack experience to life. Your role will include:
- Welcoming guests and making them feel at home
- Taking food and drink orders and delivering friendly, knowledgeable service
- Talking confidently about our menus, ingredients and drinks
- Sharing the story behind our market garden and seasonal produce
- Looking after guests throughout their visit
- Working closely with the kitchen and wider team during service
- Keeping the restaurant, bar and guest areas clean, organised and beautifully presented
- Helping service run smoothly, even when things get busy
- Learning about our food, wine and drinks and continually developing your knowledge
- Anticipating what guests need and going the extra mile whenever you can
You’ll fit right in if you...
- Love people and enjoy making guests feel welcome
- Have a genuine interest in food, drink and hospitality
- Take pride in what you do
- Are naturally warm, friendly and attentive
- Enjoy working as part of a close team
- Stay calm and positive when service gets busy
- Are curious and keen to learn
- Have high standards without taking yourself too seriously
- Understand that the best hospitality often comes from the small details
You don't need to know everything on day one. We can teach you the Woolpack way. What we can't teach as easily is enthusiasm, warmth and a genuine desire to look after people.
We want The Woolpack to be somewhere that’s enjoyable to work and somewhere you can grow. As part of the team, you’ll benefit from:
- Working in a unique independent inn with our own market garden
- Being part of an award-winning food and hospitality business
- A friendly, supportive team environment
- Opportunities to develop your food, drink and hospitality knowledge
- Staff discount on food and drink
- The chance to learn from an experienced team and develop your career in hospitality
Because you’ll be working somewhere where the food and hospitality actually mean something. Our market garden means you’ll be close to the ingredients we grow ourselves. Our award-winning food means you’ll be working alongside a kitchen team that takes real pride in what it creates. And our approach to hospitality means you’ll have the opportunity to develop your knowledge, your confidence and your understanding of what makes a really memorable guest experience. We’re building a team of people who care about the place they work, care about their colleagues and care about the people who come through our doors.
If you’re passionate about hospitality, love good food and want to work somewhere a little bit special, we’d love to hear from you. You don’t have to be the finished article. You just need to care. Bring your personality, your enthusiasm and your willingness to learn — we’ll help you develop the rest. Come and be part of The Woolpack.
Front of House Team Member employer: The Woolpack Inn
The Woolpack Inn is an exceptional employer, offering a supportive and friendly work environment in a picturesque country pub setting. With strong training and progression opportunities, employees can grow their skills while enjoying excellent staff benefits, making it a rewarding place to work for those looking to contribute to a high-standard kitchen and create memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Woolpack Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Woolpack Inn
Don't be shy about reaching out to The Woolpack Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Woolpack Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Woolpack Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
