At a Glance
- Tasks: Welcome guests and manage reservations for an exceptional dining experience.
- Company: WSH Restaurants, known for stunning venues and top-notch hospitality.
- Benefits: Free meals, 28 days holiday, and exclusive discounts on various services.
- Other info: Enjoy a family-feel culture with plenty of opportunities for progression.
- Why this job: Join a passionate team and grow your career in a vibrant restaurant environment.
- Qualifications: Experience in hosting or reception, excellent communication skills, and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
WSH Restaurants is a unique collection of stunning restaurants, bars and one hotel based in different locations around the UK, each with its own character, offering great hospitality through exceptional food and warm, skilful service. We aim to be the very best and set ourselves incredibly high standards because we care passionately about our food, service, people and customers.
The Woodspeen began its transformation from a run-down country pub into a beautiful, contemporary restaurant and cosy bar. Designed with picture windows to take full advantage of the breath-taking views over the West Berkshire countryside and an open kitchen where you can watch the chefs at work, creating their delightful dishes.
We're looking for a friendly and professional Host/Receptionist to be the first point of contact for our guests. Your warm welcome, efficient seating, and reservation management will ensure an exceptional dining experience.
Responsibilities:
- Greet and welcome guests warmly.
- Manage restaurant reservations and enquiries and seating.
- Answer phone calls and provide accurate information.
- Keep the reception area clean and organised.
- Coordinate with the team to ensure a smooth operation.
- Address guest inquiries and concerns promptly.
Qualifications:
- Experience as a host/receptionist, preferably in fine dining.
- Excellent communication and people skills.
- Familiarity with reservation systems (e.g., SevenRooms).
- Strong organizational skills and attention to detail.
- Professional appearance and demeanour.
- Ability to work evenings, weekends, and holidays.
Additional Information:
WSH Restaurants has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:
- Complimentary meals during shifts.
- Life Assurance.
- Unrivalled opportunities for progression within the company.
- 28 days holiday, increasing with length of service.
- Recommend a friend scheme with great bonuses for individual referrals.
- Exclusive access to our HAPI scheme which offers everyday discounts including money off gym memberships, travel, online shopping, gadgets and much more.
- Reward programmes, long service awards, employee recognition and performance incentives.
- Enrolment into workplace pension scheme.
- Employee assistance programme and access to wellbeing hub.
- Cycle to Work Scheme.
If you love providing great service and want to be part of a fantastic team, we'd love to hear from you!
The Woodspeen - Host / Receptionist in Newbury employer: The Woodspeen
WSH Restaurants is an exceptional employer, offering a vibrant work culture that prioritises career development and mentorship for its employees. At The Woodspeen, you will enjoy a supportive environment with opportunities for progression, alongside benefits such as complimentary meals, life assurance, and exclusive discounts through our HAPI scheme. Join us in creating memorable dining experiences while working in a stunning location with breathtaking views over the West Berkshire countryside.
StudySmarter Expert Advice🤫
We think this is how you could land The Woodspeen - Host / Receptionist in Newbury
✨Tip Number 1
Make sure to research The Woodspeen and WSH Restaurants before your interview. Knowing their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their family-feel culture.
✨Tip Number 2
Practice your communication skills! As a Host/Receptionist, you'll be the first point of contact for guests. Role-play with a friend or family member to get comfortable with greeting guests and handling inquiries efficiently.
✨Tip Number 3
Dress to impress! A professional appearance is key in the hospitality industry. Make sure you look polished and presentable for your interview, as it reflects your understanding of the standards expected at The Woodspeen.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at The Woodspeen.
We think you need these skills to ace The Woodspeen - Host / Receptionist in Newbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and your love for creating memorable experiences for guests.
Tailor Your Application:Make sure to tailor your application specifically for the Host/Receptionist role at The Woodspeen. Highlight any relevant experience in fine dining and customer service, and mention how your skills align with our high standards of quality and service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our fantastic team at The Woodspeen.
How to prepare for a job interview at The Woodspeen
✨Know the Company Inside Out
Before your interview, take some time to research The Woodspeen and WSH Restaurants. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Host/Receptionist, your role is all about making guests feel welcome. During the interview, be sure to demonstrate your excellent communication skills and friendly demeanour. Share examples from your past experiences where you've gone above and beyond to ensure a great customer experience.
✨Be Prepared for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest complaint or a busy reservation period. Think through these scenarios beforehand and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure to dress professionally and maintain a polished appearance for your interview. This not only reflects your understanding of the role but also shows respect for the company and its standards.
