At a Glance
- Tasks: Deliver exceptional service and support restaurant managers in daily operations.
- Company: Join a family-feel culture at WSH Restaurants with growth opportunities.
- Benefits: Enjoy complimentary meals, 28 days holiday, and exclusive discounts.
- Other info: Great progression opportunities and a supportive work environment.
- Why this job: Be part of a fantastic team and make a real impact on guest experiences.
- Qualifications: 1 year experience in a quality restaurant and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced and dedicated restaurant supervisor to assist the restaurant managers in the day-to-day running of the restaurant and deliver an exceptional service to customers. Our supervisor role is perfect for an experienced waiter, who prides themselves on perfect product knowledge, giving excellent service, and connecting with each guest that they serve. We are looking for someone who can set an example to our other waiters and help to nurture and train them to be the best they can be. We ask for at least 1 year's experience working in a quality restaurant.
Responsibilities
- Provide exceptional service to our guests
- Successfully participate in the delivery of all food and beverage services
- Take part in the setup of restaurant and events
- Nurture and develop new commis waiters
- Adhere to all company policies and departmental procedures/trainings
- Liaise with key people in all necessary areas of the business to ensure the provision of food and service is consistent and in line with menu/standards set by the managers
- Deal effectively and courteously with guest requests, and refer them to the line manager if necessary
Hours per week: 45
Qualifications
- Leaving Cert level education or above
- NVQ qualification or equivalent
- Ability to display a real passion for food, beverage and customer service
- Excellent communication and teamwork skills
- Exceptional attention to detail
- Hands-on and proactive approach
- Able to work autonomously and as part of a team
- Excellent time management
Additional Information
WSH Restaurants has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:
- Complimentary meals during shifts
- Life Assurance
- Unrivalled opportunities for progression within the company
- 28 days holiday, increasing with length of service
- Recommend a friend scheme with great bonuses for individual referrals
- Exclusive access to our Perkbox scheme which offers everyday discounts including money off gym memberships, travel, online shopping, gadgets and much more
- Reward programmes, long service awards, employee recognition and performance incentives
- Enrolment into workplace pension scheme
- Employee assistance programme and access to wellbeing hub
- Cycle to Work Scheme
If you love providing great service and want to be part of a fantastic team, we would love to hear from you!
The Woodspeen - Head Waiter in Newbury employer: The Woodspeen
At WSH Restaurants, we pride ourselves on fostering a family-feel culture that prioritises employee development and progression. As a Head Waiter at The Woodspeen, you will enjoy a range of benefits including complimentary meals, life assurance, and exclusive access to our Perkbox scheme, all while working in a supportive environment that values exceptional service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land The Woodspeen - Head Waiter in Newbury
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, the specials, and the vibe of the place. When you walk in, you want to exude confidence and show that you’re genuinely passionate about what they offer.
✨Tip Number 2
Network like a pro! Chat with current staff or even regular customers if you can. Building connections can give you insights into the restaurant culture and might just land you a recommendation when you apply through our website.
✨Tip Number 3
Show off your skills during the interview! If you get the chance, demonstrate your service style or share stories of how you've handled tricky situations in the past. This is your moment to shine and prove you’re the perfect fit for the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace The Woodspeen - Head Waiter in Newbury
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in quality restaurants. We want to see how you've delivered exceptional service and connected with guests in your previous roles. Don't be shy—this is your chance to shine!
Be Personable:Since we value great customer service, let your personality come through in your application. Share a bit about your passion for food and beverage, and how you enjoy making guests feel special. We love a friendly vibe!
Tailor Your Application:Take a moment to tailor your application to our specific role. Mention how your skills align with the responsibilities listed, like nurturing new waiters or managing guest requests. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at The Woodspeen
✨Know Your Menu Inside Out
Make sure you have a solid understanding of the menu, including ingredients and preparation methods. This will not only impress your interviewers but also show that you're passionate about food and beverage service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional service. Highlight how you handled difficult situations or went above and beyond for guests, as this is crucial for the Head Waiter role.
✨Demonstrate Leadership Qualities
Since you'll be nurturing and training new waiters, think of instances where you've taken on a leadership role. Discuss how you set an example for others and contributed to a positive team environment.
✨Practice Good Communication
Effective communication is key in a restaurant setting. During the interview, focus on clear and confident communication. You might even want to role-play common scenarios with a friend to get comfortable.
