Membership Communications Manager

• This role will work as a part of the Retention and Engagement team collaborating to support the retention of Family members and the wider membership provision.

• Creating journeys which deliver an outstanding member experience resulting in an increase in supporter satisfaction, engagement and long-term commitment.

• Devising a fundraising plan including financial and other targets which involves identifying and flagging up any risks whilst ensuring the income is allocated to the correct income streams and projects.

• Responsible for leading the membership communications strategy and execution of appropriate communications to members in a timely fashion

• Working within the allocated budget whilst ensuring the Woodland Trust brand and tone is consistently reflected throughout and all activities and align with the Supporter Development Plan to meet key organisational objectives.

• Making proposals and recommendations for change by regularly interrogating data and understanding the audience’s motivations and behaviours accordingly.

• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

• Strong written and verbal communications with the ability to influence differing internal and external audiences.

• You will have worked with suppliers and agencies in a marketing role within a services organisation.

• Strong copy and proofreading skills with the ability to be assertive and adapt to a fast-paced environment.

• You will be confident in delivering member or supporter communications through a variety of on and offline channels.

• Understanding of how to interpret insight to develop and improve supporter communication and provide meaningful feedback to the team.

• You will be able develop long lasting relationships both internally and externally whilst being able to challenge differing opinions.

• You will know how to work as part of a collaborative team to benefit the Woodland Trust cause and the supporters of the organisation.

Benefits & Wellbeing: Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension

• Life Assurance

• Flexible & Hybrid Working Options

• Generous Annual Leave

• Enhanced Parental Pay

• Employee Assistance Programme