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- Tasks: Support our team with calls, emails, and customer queries while learning essential admin skills.
- Company: Join the Woodland Trust, the UK's leading charity for woodland conservation and environmental action.
- Benefits: Enjoy flexible working, generous leave, and a supportive environment focused on your growth.
- Why this job: Make a real impact on climate issues while developing valuable skills in a positive, inclusive culture.
- Qualifications: GCSE English and Maths at Grades 4 – 9 or equivalent; enthusiasm and good communication skills are key.
- Other info: We encourage applications from under-represented groups to reflect the communities we serve.
The Woodland Trust is looking for two Apprentices who will help provide administrative and customer service support within our Support Services Team (2 Year Fixed Term).
The Role:
In this role you will learn how to:
- Handle inbound and outbound calls for multiple areas
- Manage our mailboxes and how to respond to supporter queries
- Prepare and send letters in response to our supporters
- Process payments using a number of payment platforms
- Ensure compliance
- Process non-financial and financial transactions`
- Sort, open, process and scan incoming and outgoing post
- Capture and maintain sensitive supporter information through our database
- Pack and send fulfilment orders including printing multiple letters
- Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices
- Help provide an excellent experience and service for our supporters
- Foster effective relationships internally and externally to engage with a range of audiences and individuals
- You will undertake the Customer Service Specialist Level 3 Apprenticeship.Â
The Candidate:
- You have an enthusiasm for the environment and share our core values—Grow Together, Explore, Focus and Make it Count
- You know how to manage your time effectively
- You will have good communication skills, both verbal and written
- Know how to answer calls while being polite and have the ability to communicate effectively
- You will have good attention to detail
- A good standard of numeracy and literacy is required
- You will have great enthusiasm and initiative, with a positive outlook and a willingness to learn
- GCSE English and Maths at Grades 4 – 9 or equivalent.
Additional Requirements:
Whilst we welcome candidates who have previous qualifications, these cannot be in a field related to the apprenticeship due to a crossover in learning.Â
Benefits & Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, so we will not ask you for your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows why you are interested in applying for the apprenticeship and share with us your passion for the role.
Even if you don’t meet every requirement of the role, we would encourage you to apply.
Apply Now:
If you’re ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it’s a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
If are shortlisted, we will ask you to complete a video interview where we ask you four simple questions (and a practice question).
Interviews will be held In Person at our Grantham office w/c 16th June 2025.
For queries relating to this new opportunity please email recruitment@woodlandtrust.org.uk
Support Services Administrator Apprentice employer: The Woodland Trust
Contact Detail:
The Woodland Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Administrator Apprentice
✨Tip Number 1
Familiarise yourself with the Woodland Trust's mission and values. Understanding their commitment to environmental conservation will help you convey your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills, especially how to handle calls politely and effectively. You might want to role-play with a friend to simulate the types of customer interactions you could encounter in this position.
✨Tip Number 3
Prepare for the video interview by thinking about examples from your past experiences that demonstrate your attention to detail and ability to manage time effectively. This will show your potential as a reliable apprentice.
✨Tip Number 4
Research common payment platforms and administrative tasks relevant to the role. Being knowledgeable about these areas will not only impress the interviewers but also help you feel more confident during the process.
We think you need these skills to ace Support Services Administrator Apprentice
Some tips for your application 🫡
Craft a Compelling Personal Statement: Your personal statement is crucial. Clearly express your enthusiasm for the environment and why you want to join The Woodland Trust. Highlight any relevant experiences or skills that align with the role, such as customer service or administrative tasks.
Showcase Your Communication Skills: Since good communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles or situations.
Demonstrate Attention to Detail: Attention to detail is essential for this position. Make sure your application is free from spelling and grammatical errors. You might also want to mention any experiences where your attention to detail made a positive impact.
Express Your Willingness to Learn: The Woodland Trust values enthusiasm and a willingness to learn. In your application, convey your eagerness to develop new skills and grow within the apprenticeship. Mention any past experiences where you took the initiative to learn something new.
How to prepare for a job interview at The Woodland Trust
✨Show Your Passion for the Environment
Make sure to express your enthusiasm for environmental issues during the interview. The Woodland Trust values candidates who share their core mission, so be prepared to discuss why conservation matters to you.
✨Demonstrate Your Communication Skills
Since the role involves handling calls and responding to queries, practice clear and polite communication. You might want to prepare examples of how you've effectively communicated in previous roles or situations.
✨Highlight Your Attention to Detail
Given the nature of the tasks, such as processing payments and maintaining sensitive information, be ready to discuss how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might face in this role. Prepare responses that showcase your problem-solving skills and ability to provide excellent service, as this is crucial for the position.
