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- Tasks: Support the Category Team with admin tasks and help florists with new tech.
- Company: Join the world's largest flower delivery network with a family feel.
- Benefits: Flexible hybrid working, modern workspace, and a supportive team environment.
- Why this job: Be part of a critical project and gain valuable business experience.
- Qualifications: Strong organisational skills and excellent communication abilities required.
- Other info: Dynamic office in Sleaford with various workspaces for collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Fixed term until end of December 2025. We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments on their behalf. We pride ourselves on being the most personable too, with everyone involved—from our florists, to our delivery drivers, to our Customer Advisors—taking care to add that personal touch.
As a business, we are driven by our Purpose, ‘to make beautiful things happen’ – it’s what drives us every day. We strive to be trusted, personal and special, and each and every one of our colleagues contributes to that.
We have a very flexible approach to hybrid working, where colleagues choose how they manage their time and where they work, as long as they come to the office in Sleaford to collaborate and connect with each other on a weekly basis (many colleagues choose to be in the office more often). Our colleagues tell us that they love working here and that we have a real ‘family feel’ that makes us a unique and great place to work.
Job Description
At Interflora, we’re continuing our journey to introduce state-of-the-art technology to our florist members to enable them to efficiently plan and route their daily deliveries. Through an easy-to-use app and smart software, we’re going to enable our florists to provide all customers with personalised updates and real time order tracking.
We’ve been taking a phased approach to the introduction of the FarEye delivery technology to ensure that we’re able to provide florists with all the training and support they need. We’ve done a great job so far, but we need to progress through the final push of the roll-out by bolstering the team on a fixed-term basis. This is a great opportunity to be a pivotal part of a business-critical project and to gain valuable business experience.
As a Category Assistant, you’ll be responsible for providing administrative support to the Category Team. You’ll make in-bound calls to schedule go-live dates as part of the plan as well as responding to in-bound contacts requesting help and support. Another key part of the role will be supporting our florists with the new technology over the phone so you will need to learn the technology and be very happy to spend a good amount of your time talking to florists about it.
Reporting to the Florist Solutions Category Manager, you’ll help to maximise all available launch dates within the rollout plan, communicating well with florists, the Business Development Team and Operations Team. You’ll schedule training and provide support resources as well as taking responsibility of ensuring all relevant systems and documents are kept up to date and accurate.
Responsibilities
- Provide administrative support to the Category Team.
- Make in-bound calls to schedule go-live dates and respond to in-bound contacts requesting help and support.
- Support florists with the new technology over the phone and learn the technology to discuss it with florists.
- Help maximise launch dates within the rollout plan and communicate with relevant teams.
- Schedule training and provide support resources; keep systems and documents up to date and accurate.
Qualifications
- Strong organisational skills and some experience in scheduling and planning
- An ability to work to deadlines and prioritise appropriately
- Strong interpersonal and communication skills, especially over the phone
- Excellent administrative skills with high accuracy and attention to detail
- Good written communication skills
- A process-driven mindset and the ability to follow procedures
- An ability to use Microsoft Office applications
- Good numeracy and literacy skills
Additional Information
The newly refurbished Interflora House is in the heart of Sleaford – a beautiful market town in Lincolnshire. In our amazing newly designed workspace, we have a choice of over 80 ‘hot desks’ and 14 meeting rooms, as well as many different types of work areas to utilise throughout the day.
There’s variety in our 3 main working areas, including designated quiet desks and spaces for collaboration and calls, breakout spaces, meeting pods and conferencing facilities.
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Category Assistant (Fixed Term Contract to end of 2025) employer: The Wonderful Company
Contact Detail:
The Wonderful Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Category Assistant (Fixed Term Contract to end of 2025)
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills can help them with their rollout plan and support their florists. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your interest and helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the team at Interflora.
We think you need these skills to ace Category Assistant (Fixed Term Contract to end of 2025)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Category Assistant role. Highlight your organisational skills and any relevant experience in scheduling and planning, as these are key for us at Interflora.
Show Off Your Communication Skills: Since you'll be supporting florists over the phone, it's important to demonstrate your strong interpersonal and communication skills. Use clear and concise language in your written application to reflect this.
Be Detail-Oriented: Attention to detail is crucial for this role. Ensure your application is free from typos and errors, and that all information is accurate. This shows us you can handle the administrative tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at The Wonderful Company
✨Know Your Stuff
Before the interview, make sure you understand the technology and processes that the florists will be using. Familiarise yourself with the FarEye delivery technology and how it benefits the florists. This will show your enthusiasm for the role and help you answer questions confidently.
✨Show Off Your Communication Skills
Since the role involves a lot of phone communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend where you focus on explaining complex ideas simply, just like you would when talking to a florist.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully scheduled events or managed multiple responsibilities. This will highlight your ability to support the Category Team effectively.
✨Embrace the Family Feel
Research the company culture and be ready to express why you’re excited about being part of a team that values personal connections. Share any experiences where you contributed to a positive team environment, as this aligns with their ‘family feel’ ethos.