At a Glance
- Tasks: Be the face of our restaurant, ensuring customers have an amazing experience.
- Company: Join a globally expanding brand known for fresh, authentic Japanese food since 1997.
- Benefits: Enjoy free meals, professional qualifications, and discounts on gym memberships and dining.
- Other info: Win a free trip to Japan at our annual awards ceremony!
- Why this job: Be part of a vibrant team, learn about food, and contribute to sustainability initiatives.
- Qualifications: Previous restaurant experience and a positive attitude are essential.
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.
About You
- We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey.
- You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
- You will be ambitious and hungry to learn.
- You will always strive to do your best.
- You will be enthusiastic and have a positive disposition.
- You will embrace challenges head on, with a willing can-do attitude.
- You will want to be part of our success story.
- You will be the face and point of contact for all our customers to see, ensuring their experience is a great one.
- A bubbly disposition with a willingness to go the extra mile for our customers.
- Previous background in a similar restaurant environment.
- Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
- Ensuring you are up to date with product knowledge of all our dishes.
- Promoting our menus to maximise sales opportunities.
- Maintaining a safe environment for all our customers including Health & Safety, Hygiene controls and allergens intolerances.
- You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
- You will have a strong knowledge of all our products to be able to deliver the highest standard of service to the guests.
- You will be on the lookout to upsell to increase sales and drive repeat business.
- You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile.
- You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
- You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
- You will be aware of how you can contribute to the success of your restaurant and its profitability.
- You will be committed to the safety of our Team & Guests within the restaurant.
- You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
We're proud to offer:
- Fantastic working hours.
- Free YO! food - What’s your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu.
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work.
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line.
- Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform.
- 50% off your food every time you dine with us for you and 3 friends.
- Award-winning sustainability initiatives - We’re committed to delivering progress against 9 UN sustainability goals.
- Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan.
- Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us.
About us:
Come roll with us and be part of something big. Celebrate global success across:
- Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento).
- Our Taiko manufacturing and distribution centre.
- 63 YO! restaurants.
- 3700 locations globally from Hawaii to Aberdeen.
Our Values
Own it, Care About It, Make it Exceptional, Win Together.
Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...
Team Member FoH in Southampton employer: The Wonderfield Group
At YO!, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates teamwork and a passion for food. With fantastic benefits such as free meals during shifts, opportunities for professional growth, and a commitment to employee wellbeing, we ensure our team members thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued, and enjoy unique perks like a free trip to Japan for outstanding performance.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member FoH in Southampton
✨Tip Number 1
Show your passion for food during the interview. Talk about your favourite dishes, especially Japanese cuisine, and how you enjoy sharing that enthusiasm with others. This will demonstrate that you align with our values and culture.
✨Tip Number 2
Familiarise yourself with our menu and any recent promotions or changes. Being knowledgeable about our offerings will not only impress during your interview but also show your commitment to providing excellent customer service.
✨Tip Number 3
Emphasise your teamwork skills. Share examples of how you've successfully worked in a team environment before, as we value collaboration and support among our staff to create a great experience for our guests.
✨Tip Number 4
Prepare to discuss how you handle challenges and maintain a positive attitude. We appreciate individuals who can embrace difficulties and still deliver exceptional service, so be ready to share relevant experiences.
We think you need these skills to ace Team Member FoH in Southampton
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with the values and mission of the restaurant. Highlight your passion for food and customer service in your application to show that you align with their ethos.
Tailor Your CV:Make sure your CV reflects relevant experience in the restaurant industry. Emphasise any roles where you provided exceptional customer service or worked in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific dishes or aspects of their menu that excite you, demonstrating your knowledge and interest.
Showcase Team Spirit:In your application, highlight experiences where you worked effectively as part of a team. The restaurant values collaboration, so examples of teamwork will resonate well with them.
How to prepare for a job interview at The Wonderfield Group
✨Show Your Passion for Food
Make sure to express your love for food during the interview. Talk about your favourite dishes, especially Japanese cuisine, and how you enjoy sharing that passion with others. This will resonate well with the company's values.
✨Demonstrate Team Spirit
Highlight your experience working in a team environment. Share examples of how you've supported colleagues in previous roles and contributed to a positive atmosphere. The company values teamwork, so showing that you're a team player is crucial.
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu before the interview. Be prepared to discuss specific dishes and their ingredients. This shows your commitment to providing excellent customer service and your willingness to learn.
✨Embrace Challenges with a Can-Do Attitude
Prepare to discuss how you've faced challenges in past roles and what you've learned from those experiences. Emphasising your positive disposition and can-do attitude will align with the company's expectations for their team members.
