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- Tasks: Be the face of our restaurant, ensuring customers have an amazing experience.
- Company: Join a globally expanding brand known for authentic Japanese cuisine and innovative dining.
- Benefits: Enjoy free food, professional qualifications, wellness support, and discounts on gym and dining.
- Why this job: Be part of a vibrant team, learn about food, and contribute to sustainability initiatives.
- Qualifications: Previous restaurant experience and a positive attitude are essential.
- Other info: Win a free trip to Japan at our annual awards ceremony!
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.
About You: We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey. Our people are at the heart of what we do:
- You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
- You will be ambitious and hungry to learn.
- You will always strive to do your best.
- You will be enthusiastic and have a positive disposition.
- You will embrace challenges head on, with a willing can-do attitude.
- You will want to be part of our success story.
- You will be the face and point of contact for all our customers to see, ensuring their experience is a great one.
- A bubbly disposition with a willingness to go the extra mile for our customers.
- Previous background in a similar restaurant environment.
- Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
- Ensuring you are up to date with product knowledge of all our dishes.
- Promoting our menus to maximise sales opportunities.
- Maintaining a safe environment for all our customers including Health & Safety, Hygiene controls and allergens intolerances.
- You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
- You will have a strong knowledge of all our products to be able to deliver the highest standard of service to the guests.
- You will be on the lookout to upsell to increase sales and drive repeat business.
- You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile.
- You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
- You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
- You will be aware of how you can contribute to the success of your restaurant and its profitability.
- You will be committed to the safety of our Team & Guests within the restaurant.
- You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
We're proud to offer:
- Fantastic working hours.
- Free YO! food - What’s your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu.
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work.
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line.
- Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform.
- 50% off your food every time you dine with us for you and 3 friends.
- Award-winning sustainability initiatives - We’re committed to delivering progress against 9 UN sustainability goals.
- Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan.
- Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us.
About us: Come roll with us and be part of something big. Celebrate global success across:
- Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento).
- Our Taiko manufacturing and distribution centre.
- 63 YO! restaurants.
- 3700 locations globally from Hawaii to Aberdeen.
Our Values: Own it, Care About It, Make it Exceptional, Win Together.
Ready to Roll? Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...
Contact Detail:
The Wonderfield Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member FoH
✨Tip Number 1
Familiarise yourself with the menu and product offerings at YO! This will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your passion for food and customer service in conversations. Whether it's during an interview or networking, sharing your experiences and love for Japanese cuisine can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss how you handle challenges in a fast-paced environment. Think of specific examples from your past experience that highlight your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Tip Number 4
Engage with the brand on social media and stay updated on their latest initiatives and promotions. This knowledge can be beneficial during interviews and shows your genuine interest in being part of the YO! team.
We think you need these skills to ace Team Member FoH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant industry. Emphasise any customer service roles and your ability to work in a team, as these are key for the Team Member FoH position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles, aligning with the company's values.
Showcase Product Knowledge: In your application, demonstrate your enthusiasm for Japanese cuisine. Mention any knowledge you have about sushi or other dishes on their menu, as this will show your commitment to providing exceptional service.
Highlight Teamwork Skills: Since being a team player is crucial for this role, include examples of how you've successfully collaborated with others in past jobs. This could be through supporting colleagues during busy shifts or contributing to a positive work environment.
How to prepare for a job interview at The Wonderfield Group
✨Show Your Passion for Food
Make sure to express your love for food during the interview. Talk about your favourite dishes, especially Japanese cuisine, and how you enjoy sharing that passion with others. This will resonate well with the company's values.
✨Demonstrate Team Spirit
Highlight your experience working in a team environment. Share examples of how you've supported colleagues in previous roles and contributed to a positive atmosphere. The company values teamwork, so showing that you're a team player is crucial.
✨Be Prepared with Product Knowledge
Familiarise yourself with the menu and the different dishes offered by the restaurant. Being able to discuss specific items and their ingredients will show your commitment to providing excellent customer service and upselling opportunities.
✨Exude Positivity and Enthusiasm
Your attitude can make a big difference in the interview. Approach the conversation with a bubbly disposition and a can-do attitude. This aligns with the company's culture and will help you stand out as a candidate who fits their ethos.
