At a Glance
- Tasks: Be the face of our restaurant, ensuring customers have an amazing experience.
- Company: Join a vibrant team at a leading Japanese restaurant chain.
- Benefits: Enjoy free food, flexible hours, and support for professional qualifications.
- Why this job: Work in a fun environment while learning and growing your skills.
- Qualifications: A positive attitude and a willingness to learn are key!
- Other info: Great opportunity for career growth in the food and beverage industry.
Overview
Operations – Liverpool ONE
Contract: Part Time
Salary: £12.21
Contracted Hours: 8
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the \’kaiten\’ conveyor belt and colour-coded dishes which made our name.
We\’re all about fresh, flavoursome, authentic Japanese food. Sushi is what we\’re famous for, but we also have a mouth-watering range of hot street food available – from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.
About You
We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:
You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
You will be ambitious and hungry to learn.
You will always strive to do your best.
You will be enthusiastic and have a positive disposition.
You will embrace challenges head on, with a willing can-do attitude.
You will want to be part of our success story.
Responsibilities
- You will be the face and point of contact for all our customers to see, ensuring their experience is a great one
- A bubbly disposition with a willingness to go the extra mile for our customers.
- Previous background in a similar restaurant environment
- Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
- Ensuring you are upto date with product knowledge of all our dishes.
- Promoting of our menus to maximise sales opportunities.
- Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances
- You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
- You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
- You will be on the lookout to upsell to increase sales and drive repeat business,
- You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile
- You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
- You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
- You will be aware of how you can contribute to the success of your restaurant and its profitability.
- You will be committed to the safety of our Team & Guests within the restaurant.
- You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
Benefits
- Fantastic working hours
- Free YO! food – What\’s your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
- Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
- Brilliant support serv
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Team Member FoH employer: The Wonderfield Group
Contact Detail:
The Wonderfield Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member FoH
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can chat about your experience and show off your knowledge of their menu. Plus, it gives you a chance to see how the team interacts with customers!
✨Tip Number 2
Practice your people skills! As a Team Member FoH, you'll be the face of the restaurant. So, brush up on your customer service techniques. Think about how you would handle different situations and keep that bubbly attitude front and centre.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you're excited about joining the YO! team and how you can contribute to creating an exceptional guest experience.
✨Tip Number 4
Be ready to upsell! In your interview, mention how you can promote the menu and drive sales. Share any past experiences where you successfully encouraged customers to try new dishes or specials. It shows you're proactive and ready to help the team succeed!
We think you need these skills to ace Team Member FoH
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your enthusiasm and positive attitude, so don’t be afraid to show us who you are. A bubbly disposition can really make your application stand out!
Know Your Stuff: Make sure you’re familiar with our menu and the kind of service we provide. Mentioning specific dishes or your favourite YO! food can show us that you’re genuinely interested in being part of our team. It’s all about that authentic connection!
Tailor Your Application: Don’t just send a generic application! Tailor it to fit the role of Team Member FoH. Highlight any previous experience in a restaurant environment and how you’ve gone the extra mile for customers in the past. We love seeing that commitment to exceptional service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at The Wonderfield Group
✨Know Your Menu Inside Out
Before your interview, make sure you’re familiar with the menu and the different dishes offered. This will not only impress the interviewer but also show your genuine interest in the role and the restaurant's offerings.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlighting your bubbly disposition and willingness to help will resonate well with the interviewers, as they’re looking for someone who can create a great experience for guests.
✨Embrace the Team Spirit
Be ready to discuss how you work within a team. Share stories that demonstrate your ability to support colleagues and contribute to a positive working environment. This is crucial for a role that thrives on teamwork.
✨Bring Your Can-Do Attitude
During the interview, let your enthusiasm shine through. Show that you’re eager to learn and tackle challenges head-on. A positive attitude can set you apart from other candidates and align perfectly with the company’s values.