Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our dynamic teams.
- Company: Join The Wonderfield Group, part of Zensho Holdings, a leader in the food service industry.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in a fast-growing company aiming to eradicate hunger globally.
- Qualifications: 2nd line IT support experience with knowledge of Office 365 and Azure.
- Other info: Be part of an innovative team with exciting projects and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the world\’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
Overview of the role:
Responsible for service management and providing high quality, effective and professional, services to business lines/units that fall within its service management remit. The role requires that the IT Support Analyst is responsible for troubleshooting, installation, application support, testing, maintenance, documentation.
The role will be a combination of BAU Support and project work.
Key Accountabilities:
- Knowledge of ITIL framework and Incident/Change management, qualifications preferred.
- Excellent analytical and communications/written skills (verbal/written).
- Strong inter-personal skills.
- Ability to work in a team environment.
- Proven ability to work well under pressure and to multiple deadlines, practical thinker.
- Telephone and reporting skills are required especially when liaising with third party support to achieve problem resolution.
- Change management – adheres to correct procedures to ensure that any changes are carried out successfully.
- Problem management – liaises with relevant parties to achieve a resolution.
- Project management – experience of managing or working on projects.
- Knowledge of Office365 suite, VPN and connectivity tooling, Windows Desktop OS, Endpoint protection software, Printing technologies, Epos Systems, Cisco Meraki.
- Experience of cloud technologies.
- In-depth knowledge of Azure administration and deployment.
- Good HP hardware knowledge
- Day-to-day delivery, optimisation, and improvements of systems processed and data.
- Improving IT service processes and procedures
- New sites delivery.
What you’ll need:
- Excellent 2nd line IT support experience, with ideally some basic 3rd line IT experience.
- Office 365, Active Directory, Azure, AD, Windows 10 & 11, SharePoint, Teams, Intune, etc
- Excellent communication and customer service skills.
- Driving Licence.
We\’re proud to offer:
- Fantastic hybrid working
#J-18808-Ljbffr
Senior IT Support Analyst employer: The Wonderfield Group
Contact Detail:
The Wonderfield Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might have insights into the Senior IT Support Analyst role. A friendly chat can lead to valuable referrals or insider info about the company.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and incident management skills. We want you to showcase your analytical prowess and communication skills, so practice explaining complex tech concepts in simple terms.
✨Tip Number 3
Don’t forget to highlight your experience with cloud technologies and Azure during interviews. We know these are key for the role, so be ready to discuss specific projects where you’ve used these skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to eradicate hunger and poverty globally.
We think you need these skills to ace Senior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with ITIL, Office 365, and any relevant project management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at The Wonderfield Group. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We love a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Wonderfield Group
✨Know Your ITIL Framework
Make sure you brush up on your ITIL knowledge before the interview. Understanding the principles of service management and how they apply to incident and change management will show that you're not just familiar with the theory, but that you can also apply it in practice.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, be prepared to demonstrate your ability to explain complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical stakeholders or resolved issues through effective dialogue.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Prepare by thinking of specific instances where you've troubleshot issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with Relevant Technologies
Get comfortable with the technologies mentioned in the job description, like Office 365, Azure, and Windows OS. If you have experience with these tools, be ready to discuss how you've used them in past roles, especially in relation to project management and support.