At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and delicious food at Heathrow's Grab n Perch.
- Company: Join a vibrant team at YO! with a focus on fun and quality.
- Benefits: Enjoy free meals, flexible hours, and support for professional qualifications.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be the energy behind exceptional guest experiences and team motivation.
- Qualifications: Passion for hospitality and teamwork, with a keen eye for detail.
The predicted salary is between 30000 - 40000 € per year.
Operations - Heathrow terminal 2
Contract: Part Time
Salary: £15.21 (Heathrow only)
Contracted Hours: 20
Responsibilities
- You're the ultimate team motivator – bringing energy, encouragement, and a positive vibe that lifts everyone around you.
- You’ve got a sharp eye for detail and are passionate about delivering top-quality food and exceptional guest experiences.
- With your friendly personality and proactive mindset, you make guests and teammates feel instantly at ease.
- A dependable team player, you're always ready to roll up your sleeves and support wherever you're needed.
- As the Duty Manager you will be responsible for the day-to-day operations of our ‘Grab n Perch’.
- Working alongside the Multi Site manager and team to ensure we deliver a seamless customer experience across each & every shift through great authentic service and producing our mouth-watering dishes.
- You will oversee operational efficiency and service standards, checking orders and ensuring all our products are always available.
- You will lead consistent standards and support your manager to analyse profit performance.
- You will constantly drive standards and hospitality, leading and challenging Team Members to achieve the highest levels of service.
- You support the management team to create an engaged team through a culture of teamwork and support.
- You will support with Team Members training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
- Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
- You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
- Support and cover an emergency shift when necessary.
We're proud to offer:
- Fantastic working hours
- Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan
Duty Manager in London employer: The Wonderfield Group
At YO!, we pride ourselves on being an exceptional employer, especially for our Duty Manager role at Heathrow Terminal 2. With fantastic working hours and the unique perk of free YO! food during shifts, we foster a vibrant work culture that prioritises teamwork and personal growth. Our commitment to employee development is evident through our support for professional qualifications, alongside comprehensive wellbeing services that ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Duty Manager.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll need to motivate your team and create a positive vibe. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions for your interview! Show your interest by asking about team dynamics or how they maintain service standards. It’ll make you stand out as someone who’s genuinely keen on the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering top-quality food and exceptional guest experiences. Share any relevant experiences that highlight your passion for hospitality.
Be a Team Player:Since teamwork is key in this role, make sure to emphasise your ability to work well with others. We love seeing examples of how you've motivated or supported your teammates in the past. It shows us you're ready to roll up your sleeves and get involved!
Attention to Detail:As a Duty Manager, having a sharp eye for detail is crucial. In your application, mention specific instances where your attention to detail made a difference, whether it was in service standards or operational efficiency. This will help us see how you can maintain our brand standards.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our fantastic working environment.
How to prepare for a job interview at The Wonderfield Group
✨Show Your Team Spirit
As a Duty Manager, teamwork is key. Be ready to share examples of how you've motivated your team in the past. Highlight your ability to create a positive atmosphere and how you’ve supported your colleagues during busy shifts.
✨Demonstrate Your Attention to Detail
With a sharp eye for detail being crucial, prepare to discuss specific instances where your attention to detail made a difference. Whether it’s ensuring food quality or maintaining service standards, show that you understand the importance of these aspects.
✨Be Ready to Talk About Guest Experiences
Exceptional guest experiences are at the heart of this role. Think of stories where you’ve gone above and beyond for customers. This will showcase your friendly personality and proactive mindset, which are essential for making guests feel at ease.
✨Prepare for Operational Scenarios
You might be asked about handling operational challenges. Brush up on your problem-solving skills and be prepared to discuss how you would ensure efficiency and service standards during peak times or emergencies. This shows you’re ready to roll up your sleeves when needed.
