At a Glance
- Tasks: Be the face of our restaurant, ensuring every guest has an amazing experience.
- Company: Join the vibrant YO! team in a fun and dynamic environment.
- Benefits: Enjoy free YO! food, flexible hours, and support for professional qualifications.
- Other info: Work with a supportive team and embrace exciting challenges every shift.
- Why this job: Make a real impact on guest experiences while growing your skills.
- Qualifications: Previous experience in a restaurant and a positive, can-do attitude.
The predicted salary is between 25000 - 30000 £ per year.
Operations - Exeter
Contract: Part Time
Salary: £12.71
Contracted Hours: 8
About You
You will be a role model, have an appetite for success and a real thirst for delivering exceptional results. You will be ambitious and hungry to learn. You will always strive to do your best. You will be enthusiastic and have a positive disposition. You will embrace challenges head on, with a willing can-do attitude. You will want to be part of our success story.
Responsibilities and Qualifications
- You will be the face and point of contact for all our customers to see, ensuring their experience is a great one.
- A bubbly disposition with a willingness to go the extra mile for our customers.
- Previous background in a similar restaurant environment.
- Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
- Ensuring you are up to date with product knowledge of all our dishes.
- Promoting our menus to maximise sales opportunities.
- Maintaining a safe environment for all our customers including Health & Safety, Hygiene controls and allergens intolerances.
- You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
- You will have a strong knowledge of all our products to be able to deliver the highest standard of service to the guests.
- You will be on the lookout to upsell to increase sales and drive repeat business.
- You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile.
- You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
- You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
- You will be aware of how you can contribute to the success of your restaurant and its profitability.
- You will be committed to the safety of our Team & Guests within the restaurant.
- You will complete all cleaning tasks in a timely manner as prescribed in Trail app.
We're proud to offer:
- Fantastic working hours.
- Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu.
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work.
- Brilliant support services.
Front-of-House Guest Experience Lead in Exeter employer: The Wonderfield Group
At YO!, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in Exeter, our part-time Front-of-House Guest Experience Lead role not only provides competitive pay and fantastic working hours but also includes the unique benefit of free meals from our delicious menu. We are committed to your professional development, supporting you in achieving qualifications while you work, making this an ideal place for those eager to learn and thrive in a dynamic restaurant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Guest Experience Lead in Exeter
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Front-of-House Guest Experience Lead. Being able to demonstrate your bubbly disposition and can-do attitude during the interview will set you apart from the rest.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to find out how you can contribute to the restaurant's success.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and reinforces your interest in joining the YO! Team.
We think you need these skills to ace Front-of-House Guest Experience Lead in Exeter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your bubbly disposition shine through! We want to see your enthusiasm and positive attitude, so don’t be afraid to show us who you are. Remember, we’re looking for someone who can bring a smile to our guests' faces!
Tailor Your Experience:Make sure to highlight any previous experience in a restaurant environment. We love seeing how your background aligns with the role of Front-of-House Guest Experience Lead. Be specific about your responsibilities and achievements that relate to customer service and teamwork.
Know Your Stuff:Familiarise yourself with our menu and products before applying. Mentioning your knowledge of our dishes in your application shows us you’re serious about delivering exceptional results and ready to upsell like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you’re keen to be part of our success story at YO! Don’t miss out!
How to prepare for a job interview at The Wonderfield Group
✨Show Your Enthusiasm
Make sure to convey your passion for delivering exceptional guest experiences. Share specific examples from your previous roles where you went the extra mile for customers. This will demonstrate your bubbly disposition and willingness to embrace challenges.
✨Know Your Stuff
Familiarise yourself with the menu and any special dishes before the interview. Being able to discuss the products confidently shows that you're serious about the role and ready to promote the menu effectively to maximise sales opportunities.
✨Team Player Attitude
Highlight your experience working in a team environment. Discuss how you support your colleagues and contribute to a positive atmosphere. This aligns perfectly with the role's emphasis on being part of the YO! Team and delivering an exceptional guest experience together.
✨Commitment to Safety
Be prepared to talk about your understanding of health and safety protocols, hygiene controls, and allergen management. Showing that you prioritise the safety of both guests and team members will reflect your commitment to maintaining a safe environment.
