At a Glance
- Tasks: Motivate the team and ensure top-quality service at Heathrow's Grab n Perch.
- Company: Join a vibrant team at YO! with a focus on fun and quality.
- Benefits: Earn £15.21 per hour, enjoy free food, and access professional qualifications.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be a key player in creating memorable guest experiences while developing your skills.
- Qualifications: Passion for hospitality and teamwork; leadership skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Operations - Heathrow terminal 2
Contract: Part Time
Salary: £15.21 (Heathrow only)
Contracted Hours: 20
Responsibilities:
- You're the ultimate team motivator – bringing energy, encouragement, and a positive vibe that lifts everyone around you.
- You’ve got a sharp eye for detail and are passionate about delivering top-quality food and exceptional guest experiences.
- With your friendly personality and proactive mindset, you make guests and teammates feel instantly at ease.
- A dependable team player, you're always ready to roll up your sleeves and support wherever you're needed.
- As the Duty Manager, you will be responsible for the day-to-day operations of our ‘Grab n Perch’.
- Working alongside the Multi Site manager and team to ensure we deliver a seamless customer experience across each & every shift through great authentic service and producing our mouth-watering dishes.
- You will oversee operational efficiency and service standards, checking orders and ensuring all our products are always available.
- You will lead consistent standards and support your manager to analyse profit performance.
- You will constantly drive standards and hospitality, leading and challenging Team Members to achieve the highest levels of service.
- You support the management team to create an engaged team through a culture of teamwork and support.
- You will support with Team Members training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
- Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
- You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
- Support and cover an emergency shift when necessary.
We're proud to offer:
- Fantastic working hours
- Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 support.
Duty Manager - Part Time employer: The Wonderfield Group
As a Duty Manager at Heathrow Terminal 2, you will thrive in a vibrant work culture that prioritises teamwork and exceptional guest experiences. With fantastic benefits like free meals, professional development opportunities, and comprehensive wellbeing support, YO! is committed to fostering your growth while ensuring a positive and engaging environment. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Part Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly vibe shine through. Remember, they’re looking for someone who can motivate the team and create a positive atmosphere.
✨Tip Number 3
Be prepared to discuss your experience with operational efficiency and service standards. Have examples ready that showcase how you've driven high levels of service in past roles. This will show you're the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Heathrow.
We think you need these skills to ace Duty Manager - Part Time
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering top-quality food and exceptional guest experiences. Share any relevant experiences that highlight your passion for hospitality.
Be a Team Player:Since teamwork is key in this role, make sure to emphasise your ability to work well with others. We love seeing examples of how you've motivated or supported your teammates in the past. It’s all about creating that positive vibe!
Attention to Detail:As a Duty Manager, having a sharp eye for detail is crucial. In your application, mention specific instances where your attention to detail made a difference in your previous roles. This will show us you’re ready to maintain our high service standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Wonderfield Group
✨Show Your Team Spirit
As a Duty Manager, teamwork is key. Be ready to share examples of how you've motivated your team in the past. Highlight your ability to create a positive atmosphere and how you’ve supported your colleagues during busy shifts.
✨Demonstrate Your Attention to Detail
With a sharp eye for detail being crucial, prepare to discuss specific instances where your attention to detail made a difference. Whether it’s ensuring food quality or maintaining service standards, show that you understand the importance of these aspects.
✨Be Ready to Talk About Customer Experience
Exceptional guest experiences are at the heart of this role. Think of stories where you went above and beyond for a customer. This will showcase your proactive mindset and friendly personality, which are essential for making guests feel at ease.
✨Prepare for Operational Questions
Since you'll oversee day-to-day operations, brush up on your knowledge of operational efficiency. Be prepared to discuss how you would handle challenges like stock shortages or staff training, demonstrating your problem-solving skills and leadership qualities.
