At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and delicious food at Heathrow's Grab n Perch.
- Company: Join a vibrant team at YO! with a focus on fun and quality.
- Benefits: Enjoy free meals, flexible hours, and support for professional qualifications.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be the motivator who creates memorable experiences for guests and teammates alike.
- Qualifications: Passion for hospitality and a knack for teamwork are essential.
The predicted salary is between 30000 - 40000 € per year.
Operations - Heathrow terminal 2
Contract: Part Time
Salary: £15.21 (Heathrow only)
Contracted Hours: 20
Responsibilities:
- You're the ultimate team motivator – bringing energy, encouragement, and a positive vibe that lifts everyone around you.
- You’ve got a sharp eye for detail and are passionate about delivering top-quality food and exceptional guest experiences.
- With your friendly personality and proactive mindset, you make guests and teammates feel instantly at ease.
- A dependable team player, you're always ready to roll up your sleeves and support wherever you're needed.
- As the Duty Manager, you will be responsible for the day-to-day operations of our ‘Grab n Perch’.
- Working alongside the Multi Site manager and team to ensure we deliver a seamless customer experience across each & every shift through great authentic service and producing our mouth-watering dishes.
- You will oversee operational efficiency and service standards, checking orders and ensuring all our products are always available.
- You will lead consistent standards and support your manager to analyse profit performance.
- You will constantly drive standards and hospitality, leading and challenging Team Members to achieve the highest levels of service.
- You support the management team to create an engaged team through a culture of teamwork and support.
- You will support with Team Members training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
- Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
- You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
- Support and cover an emergency shift when necessary.
We're proud to offer:
- Fantastic working hours
- Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
- Grow with YO! - we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
- Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 support.
Duty Manager employer: The Wonderfield Group
At YO!, we pride ourselves on being an exceptional employer, especially for our Duty Managers at Heathrow Terminal 2. With a vibrant work culture that emphasises teamwork and support, we offer fantastic benefits including free meals during shifts and opportunities for professional growth, such as funding for qualifications up to degree level. Our commitment to employee wellbeing is reflected in our comprehensive support services, making us a rewarding place to build your career while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Duty Manager.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll need to motivate your team and create a positive vibe. Think of examples from your past experiences where you've successfully led a team or resolved conflicts.
✨Tip Number 3
Be ready to showcase your attention to detail! During the interview, mention specific instances where you ensured high standards in service or food quality. This will show you're the right fit for maintaining operational efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Heathrow Terminal 2.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering top-quality food and exceptional guest experiences. Share any relevant experiences that highlight your passion for hospitality.
Be Specific:Use specific examples from your past roles to demonstrate your skills. Whether it’s motivating a team or ensuring operational efficiency, we love seeing concrete evidence of your abilities. This helps us picture you in the Duty Manager role!
Keep It Friendly:Remember, we’re all about creating a positive vibe! Make sure your application reflects your friendly personality. A warm tone can go a long way in making your application stand out and resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Wonderfield Group
✨Show Your Team Spirit
As a Duty Manager, teamwork is key. Be ready to share examples of how you've motivated your team in the past. Highlight your ability to create a positive atmosphere and how you’ve supported your colleagues during busy shifts.
✨Demonstrate Attention to Detail
With a sharp eye for detail being crucial, prepare to discuss specific instances where your attention to detail made a difference. Whether it’s ensuring food quality or maintaining service standards, show that you understand the importance of these aspects.
✨Emphasise Your Customer Service Skills
Exceptional guest experiences are at the heart of this role. Think of stories where you went above and beyond for a customer. This will showcase your friendly personality and proactive mindset, which are essential for making guests feel at ease.
✨Be Ready to Discuss Safety Standards
As a 'safety-minded leader', you’ll need to demonstrate your commitment to health and safety. Prepare to talk about how you’ve handled food safety issues in the past and how you would lead by example in promoting a safe working environment.
