VOLUNTEER OFFICE MANAGER - Volunteer in Wolverhampton

WFRC is a registered charity committed to supporting, empowering, and advocating for women and children facing challenges. Through support, counselling, home visits, community groups, workshops, and our Baby Bank, we help women build confidence, and independence.

What difference will you make?

Driving Efficiency and Structure

By leading and directing the administrative volunteer team, the role ensures that all projects and activities run smoothly and effectively. Developing information systems and maintaining the administrative policies and procedures manual will establish clear, consistent operational standards.

Improving Internal Communication

The role acts as a central hub for organizational connectivity. By improving communication systems and ensuring an adequate flow of information, the manager enables better collaboration between project coordinators, volunteers, and management.

Optimizing Resource and Budget Management

Working directly with management to draft and implement the annual administrative budget helps keep costs controlled. Monitoring the inventory of office supplies and handling purchasing constraints prevents waste, ensuring organization resources are used responsibly.

Enhancing Facility and Asset Oversight

Taking responsibility for facility services, maintenance activities, and coordinating with tradespersons ensures a safe, well-maintained, and functional working environment for the charity.

Strengthening the Volunteer Pipeline

By overseeing recruitment, induction, training, and performance appraisals, the manager builds a capable, well-supported administrative team. Their focus on volunteer development and appreciation helps boost retention and morale.

Amplifying Outreach and Visibility

Through managing social media platforms and creating promotional content, the role directly aids the organization’s publicity efforts. This increased visibility helps promote project activities and supports volunteer recruitment.

What are we looking for?

• Proven experience of general administrative work, including excellent IT skills (using Windows, Word, Excel, Outlook, PowerPoint & Access).
• Proven experience of team management.
• Ideally, some experience of working in the charity sector.
• Ideally some experience of financial administration including being responsible for record keeping and petty cash.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Leadership and the ability to ‘make things happen’
• Good time management skills and the ability to work pro-actively, meet tight deadlines and deliver within budget.
• Ability to work effectively as part of a team. Problem solving skills, Initiative, Budgeting skills, Attention to detail.
• Ability to communicate with a variety of people in a friendly, professional and confident manner.
• Ability to relate to, and engage with women & families.

What will you be doing?

Principal Responsibilities

The Volunteer Office Manager leads, oversees and directs all volunteers responsible for the charity’s administrative services. The goal is to ensure that all of the charity’s projects and activities are carried on efficiently and effectively.

Main Duties

• To collaborate with the management team and project coordinators to identify the required administrative support operations for the organization.
• To provide effective leadership for the volunteer admin team in order to provide all administrative support duties designated to the team.
• To develop, evaluate and coordinate the smooth running of the WFRC information systems.
• To improve all communication systems.
• Maintains the organization’s administrative policies and procedures manual.
• To collaborate with management to draft and implement an annual administrative budget.
• To ensure the smooth and adequate flow of information within the charity to facilitate all charity operations.
• To monitor the inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• To oversee facilities services, maintenance activities and any tradespersons.

Volunteer Management

• To oversee recruitment, induction and training of all new administrative volunteers.
• To supervise, performance manage, appraise and support the professional development of admin volunteers.
• To communicate regularly with volunteers via phone, emails, and other means of communication.
• To manage and authorize admin volunteer expenses.
• To recognize and appreciate administrative volunteers’ efforts.

Digital

• To support the creation and distribution of recruitment and publicity materials
• To promote WFRC and project activity via social media, including platforms such as twitter, Facebook and Instagram, creating content from projects where appropriate.
• To manage the filing and archiving of photographs and videos.