About Us
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton, dedicated to supporting, empowering, and advocating for women and children. We help women facing crisis or challenging circumstances by encouraging independence, confidence, and self‑reliance.
One of our flagship services is the Wolverhampton Baby Bank, which supports families with children aged 0–3 by providing essential items such as nappies, clothing, bedding, toys, and other baby necessities, along with access to community support services.
Role Overview
We are looking for a dedicated and compassionate Baby Bank Manager (Volunteer) to oversee the daily operations of the Baby Bank onsite. This role is central to ensuring smooth service delivery, excellent client support, and effective coordination of staff and volunteers. You will be the key point of contact for families accessing the Baby Bank and will help ensure all services are delivered efficiently, respectfully, and in line with safeguarding and organisational policies.
Key Responsibilities
- Manage the day-to-day operations of the Baby Bank onsite
- Serve as the main point of contact for families and visitors
- Handle incoming phone calls, emails, and general inquiries professionally
- Conduct initial client intake and gather required information
- Schedule appointments and coordinate service delivery
- Maintain accurate records of clients, referrals, and appointments
- Support and supervise volunteers working within the Baby Bank
- Ensure smooth coordination between staff, volunteers, and partner organisations
- Maintain secure filing systems (digital and physical)
- Monitor stock levels and report supply needs
- Ensure compliance with safeguarding, confidentiality, and data protection policies
- Escalate urgent or sensitive cases to senior management
What We’re Looking For
- Strong communication and interpersonal skills
- Experience in administration, customer service, or office coordination (preferred not essential)
- Ability to manage multiple tasks in a busy environment
- Compassionate, respectful, and client-focused approach
- Confident handling phone and email communications
- Good organisational and time management skills
- Basic IT skills (Microsoft Office, email, spreadsheets)
- Ability to work independently and take initiative
- Commitment of minimum 12 hours per week onsite
Volunteer Requirements
- Must attend onsite shifts consistently
- Complete induction before starting
- Participate in a 6-week review for ongoing placement
- Maintain confidentiality and professionalism at all times
- Follow safeguarding and organisational procedures
- Communicate availability clearly and in advance when possible
What You’ll Gain
- Leadership experience in a real community service environment
- Hands‑on experience managing operations in a charity setting
- Opportunity to make a direct impact on families in need
- Development of management, coordination, and communication skills
- Experience working within a structured nonprofit organisation
Make a Difference
As a Baby Bank Manager, you will play a vital role in supporting vulnerable families and ensuring children receive essential care items with dignity and respect.
Apply now to join WFRC and help us strengthen our community support services.
Contact Detail:
The Women & Families Resource Centre Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Baby Bank Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Baby Bank Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching WFRC and understanding their mission. Show us how your values align with theirs and be ready to discuss how you can make a difference in the lives of families in need.
✨Tip Number 3
Practice your communication skills! As a Baby Bank Manager, you'll be the main point of contact for families. Role-play common scenarios with a friend to boost your confidence and ensure you come across as compassionate and professional.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and making a positive impact in the community.
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting families shine through. We want to see your commitment to making a difference in the community, so share any relevant experiences or motivations that drive you to apply for the Baby Bank Manager role.
Tailor Your CV:Make sure your CV is tailored to the Baby Bank Manager position. Highlight any experience in administration, customer service, or volunteer work that aligns with the responsibilities outlined in the job description. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants communicate effectively, as this reflects the strong communication skills we value in our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values while you’re at it.
