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- Tasks: Support day-to-day admin operations and help empower women and families in need.
- Company: Join the Women & Families Resource Centre, a charity making a real difference.
- Benefits: Gain hands-on experience, develop skills, and enhance your CV while volunteering.
- Other info: Minimum 12 hours per week on-site in Wolverhampton; perfect for gaining practical experience.
- Why this job: Make a meaningful impact in the community while building valuable experience.
- Qualifications: Organised, reliable, and compassionate individuals with strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self‑reliant, through empowering them to identify their own needs, make their own choices and create their own solutions. We offer a baby bank, a charity shop & various community support services to help women facing crises or challenging situations.
About The Role
We are looking for a highly organised and compassionate Admin Assistant (On-site Volunteer) to support the day‑to‑day administrative operations of our centre. This is a great opportunity for someone looking to gain hands‑on, real‑world experience in office management, client coordination, and administration while making a meaningful impact in the community.
Key Responsibilities
- Serve as the first point of contact for all incoming phone inquiries and visitors.
- Respond to client inquiries professionally and compassionately.
- Conduct initial intake screening and gather essential client information.
- Schedule appointments and manage staff calendars.
- Maintain accurate records of calls, referrals, and appointments.
- Manage email correspondence and administrative communications.
- Prepare, organize, and securely maintain client documentation.
- Maintain digital and physical filing systems in compliance with data protection policies.
- Support day‑to‑day office operations and ensure smooth administrative workflow.
- Track action items from meetings and follow up with relevant staff.
- Assist in preparing reports, summaries, and operational documentation.
- Coordinate communication between staff, volunteers, and external partners.
- Monitor office supplies and maintain administrative resources.
- Ensure compliance with safeguarding, confidentiality, and organizational policies.
- Escalate urgent, complex, or sensitive cases to appropriate personnel.
Commitment
- Minimum 12 hours per week
- On‑site role based in Wolverhampton
- Consistent attendance and reliability required
What You’ll Gain
- Practical experience in office management & administration
- Exposure to client handling, scheduling & coordination
- Development of communication and organisational skills
- Opportunity to build valuable experience for your CV
- A chance to make a real difference in people’s lives
Who We’re Looking For
- Someone organised, reliable, and detail‑oriented
- Strong communication and interpersonal skills
- Comfortable handling phone and email communication
- Ability to manage multiple tasks and stay organised
- Compassionate and professional approach when dealing with clients
(Previous experience in admin or customer service is preferred, but not essential.)
Why Volunteer With Us?
This role is perfect for individuals looking to gain practical experience in administration and office management while contributing to a meaningful cause supporting families in need.
Apply Now
If you’re looking to build your experience while making a difference, we’d love to hear from you.
Admin Assistant (ON-SITE) in Wolverhampton employer: The Women & Families Resource Centre
Contact Detail:
The Women & Families Resource Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant (ON-SITE) in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the charity sector. A personal introduction can make all the difference when you're trying to land that Admin Assistant role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and keep an eye on new opportunities. Sometimes, the best roles are filled before they even get advertised!
✨Tip Number 3
Show your passion! When you get the chance to chat with someone from WFRC, let your enthusiasm for supporting women and families shine through. Share why this cause matters to you and how you can contribute.
✨Tip Number 4
Prepare for interviews by researching our organisation. Understand our mission and values so you can align your answers with what we stand for. This will show us that you’re genuinely interested in being part of our team!
We think you need these skills to ace Admin Assistant (ON-SITE) in Wolverhampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting women and families shine through. We want to see that you genuinely care about making a difference in the community!
Be Organised: Since the role requires strong organisational skills, make sure your application is well-structured and easy to read. Use clear headings and bullet points to highlight your relevant experience and skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and values mentioned in the job description. We love seeing how you connect with our mission.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at The Women & Families Resource Centre
✨Know the Organisation
Before your interview, take some time to research the Women & Families Resource Centre. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the impact you can make.
✨Showcase Your Organisational Skills
As an Admin Assistant, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. Be ready to discuss how you prioritise tasks and ensure smooth operations, as this will demonstrate your suitability for the role.
✨Practice Compassionate Communication
Since you'll be dealing with clients who may be facing challenging situations, it's important to convey empathy and professionalism. Practice responding to common client inquiries in a compassionate manner. This will help you feel more confident during the interview and show that you understand the importance of client care.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the organisation's future goals. This not only shows your enthusiasm but also helps you determine if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.