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- Tasks: Manage table allocations and ensure a smooth dining experience for guests.
- Company: Join The Wolseley Hospitality Group, known for its vibrant and inclusive culture.
- Benefits: Enjoy discounts, team incentives, enhanced leave, and access to mental health support.
- Other info: Opportunities for growth and unique training experiences await you!
- Why this job: Be the face of our restaurants and create memorable experiences for our guests.
- Qualifications: Experience in hospitality and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Inspired by the great boulevard cafés of Paris, Colbert is an informal neighbourhood restaurant on Sloane Square. At The Wolseley Hospitality Group, we create places where people feel they belong. Although this role is advertised as a Senior Receptionist, we refer to that title at TWHG as a Maitre d', the role and responsibilities are the same and outlined below.
Why work with us as a Maitre d'?
- Enjoy a generous discount across our restaurants on food and drinks.
- Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers.
- Enhanced Maternity and Paternity leave to support working families.
- Group-wide access to mental health counselling, legal and financial advice.
- Advance access to earned wages via Wagestream.
- A unique and varied training calendar including supplier trips, masterclasses and visits.
- We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow.
The role of a Maitre d':
- Take responsibility for a smooth table allocation for both walk-ins and bookings in all restaurant sections, managing turn times effectively.
- Anticipate guests' needs, timely communicating any special requests to floor and kitchen - be proud to coordinate all departments!
- Contribute to building a regular customer base, warmly engaging with guests from door to table and beyond - you are our greatest asset!
The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zedel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.
Senior Receptionist employer: The Wolseley Hospitality Group
Contact Detail:
The Wolseley Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the restaurant scene! Familiarise yourself with Colbert and other venues in The Wolseley Hospitality Group. This shows your genuine interest and helps you chat confidently during interviews.
✨Tip Number 2
Practice your people skills! As a Maitre d', you'll be engaging with guests all day. Role-play scenarios with friends or family to nail down how to handle different situations and requests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Show off your passion for hospitality! During interviews, share stories about your experiences in the industry. Highlight how you’ve gone above and beyond for guests – that’s what we love to see!
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application specifically for the Maitre d' role at Colbert. Highlight your relevant experience and skills that align with our values and the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Wolseley Hospitality Group.
How to prepare for a job interview at The Wolseley Hospitality Group
✨Know the Venue
Before your interview, take some time to familiarise yourself with Colbert and its vibe. Understand the menu, the atmosphere, and what makes it special. This will not only impress your interviewers but also help you articulate how you can contribute to creating that welcoming environment.
✨Showcase Your People Skills
As a Maitre d', your ability to engage with guests is crucial. Prepare examples of how you've successfully managed guest interactions in the past. Think about times when you went above and beyond to ensure a great experience for customers – this will highlight your suitability for the role.
✨Demonstrate Team Coordination
The role involves coordinating between various departments. Be ready to discuss your experience in managing team dynamics and ensuring smooth operations. Share specific instances where your communication skills helped resolve issues or improve service efficiency.
✨Emphasise Adaptability
In a bustling restaurant environment, things can change quickly. Highlight your ability to adapt to unexpected situations, whether it's a sudden influx of guests or last-minute changes in bookings. This will show that you're prepared for the fast-paced nature of the job.