Office Manager – Insurance Company in City of London

We are seeking an Office Manager to ensure the smooth day-to-day running of our office in Hendon. This role includes a diverse range of responsibilities across office management and administration, facilities coordination, HR support, operational assistance, and PA duties to company directors.

The successful candidate will act as a key point of contact for staff, directors, and third-party contractors, ensuring the office operates efficiently and professionally at all times. This role reports into the Operations Director, with a direct line to Company Directors in a PA capacity. This role does not have any direct reports. Fully office-based role. Salary £25,000 – £35,000 per annum (DOE).

The ideal candidate will be a proactive and organised individual who thrives in a varied, hands‑on role and takes pride in keeping the office running smoothly.

The candidate should be able to demonstrate:

• Strong organisational and problem‑solving skills, with the ability to think quickly and respond effectively to day‑to‑day issues
• Exceptional attention to detail and a highly organised approach to work
• Excellent communication and interpersonal skills, with confidence interacting with both staff at all levels and with external contractors
• Proficiency in the Microsoft Office suite, particularly Outlook, Word and Excel, with strong general IT and technical competence
• A professional approach when handling confidential and sensitive information
• A basic understanding of HR practices and UK employment law
• Previous experience in an administrative role, ideally in an office‑based position

Key Responsibilities

Office Management

• Ensure the smooth daily operation of the office
• Act as the main point of contact for staff and external contractors
• Coordinate office maintenance and general facilities issues
• Oversee and maintain office equipment, e.g. photocopier, coffee machine etc
• Liaise with IT providers to ensure staff equipment and systems are functioning correctly
• Manage office inventory, ensuring adequate stock levels of stationery and perishables in a cost‑effective way
• Open, distribute, frank, and send outgoing post on a daily basis
• Support health and safety compliance, including maintaining documentation and coordinating required actions

HR Administration

• Support onboarding and off‑boarding processes
• Prepare and issue employment contracts and other HR documentation
• Maintain accurate staff records and personnel files
• Act as the first point of contact for staff HR queries and with our HR consultants
• Assist in the development and maintenance of HR policies and procedures
• Process and approve annual leave requests in line with company policy

PA, Compliance & Operational Support

• Provide personal administrative & PA support to company directors as required
• Respond to ad‑hoc compliance requests from insurers
• Carry out file checks to ensure data accuracy and completeness
• Assist the Ops Director with ad‑hoc project work and systems maintenance

For more information about the role, or to receive a personal recommendation, please contact our recruitment team.

Tali – tali@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk