At a Glance
- Tasks: Provide compassionate admin support at Edgwarebury & Hoop Lane Cemeteries.
- Company: Join a respectful and customer-focused cemetery team.
- Benefits: Full-time role with remote work options and a supportive environment.
- Other info: Flexible hours and opportunities for personal growth in a unique environment.
- Why this job: Make a meaningful impact while helping bereaved families in a sensitive setting.
- Qualifications: Experience in admin roles, strong communication, and empathy required.
The predicted salary is between 36000 - 60000 £ per year.
Our jobs board is constantly changing with new jobs being added every day. If you would like to apply for any of the jobs we are advertising, please be in touch with your Work Avenue adviser or contact Yael yb@theworkavenue.org.uk stating which role you are interested in.
Administrator – Edgwarebury & Hoop Lane Cemeteries
Location: Edgware & Golders Green
Sector: Administration
Hours: Full time
Status: Permanent
7th November 2025
***Previous applicants need not apply
General Function
- To provide efficient and effective administrative support to Edgwarebury Cemetery & Hoop Lane Cemetery.
- To deliver the highest standards of service within a respectful, compassionate, and customer-focused environment.
- This is a dual-site role with time spent at both cemetery offices. There is also the option to work remotely one day per week, subject to operational requirements.
Role-Specific Responsibilities
- Respond to telephone enquiries in a professional and empathetic manner, identifying the most appropriate route to a satisfactory conclusion and ensuring a courteous and confident experience for the caller.
- Greet and assist visitors to the cemeteries with sensitivity and professionalism, including bereaved families and members of the public.
- Communicate clearly and appropriately with a wide range of stakeholders including:
- Cemetery management and staff
- Funeral directors
- Stonemasons
- Board members
- Suppliers and contractors
- Community representatives
- Manage the cemetery diary: coordinate funeral bookings, stone settings and other appointments and events in harmony with internal teams and religious/community organisations.
- Ensure the prayer hall is appropriately prepared for each service, including the correct layout and placement of prayer books.
- Maintain accurate, timely and confidential records using the Cemetery Management System, and other digital software or paper-based tools.
- Work collaboratively as part of a small team, while demonstrating the ability to take initiative and work independently when required.
- Prioritise workload effectively and remain calm under pressure, maintaining a high level of attention to detail and service delivery.
Flexibility
- The post holder may occasionally be required to carry out additional duties as necessary to meet the operational needs of the cemeteries.
- Working hours may need to be extended on occasion, for example when funerals overrun, or when support is required beyond normal office hours.
Person Specification
A. Experience
- Demonstrable experience in administrative roles, preferably in bereavement services, religious organisations, or customer-facing environments
- Experience handling sensitive enquiries with empathy and professionalism
- Familiarity with diary management and coordinating appointments or events
B. Skills and Abilities
- Excellent communication skills, both verbal and written
- Strong organisational skills and attention to detail
- Ability to prioritise workload and remain calm under pressure
- Proficiency in Microsoft Office and database software
- Ability to work independently and collaboratively within a small team
- Discretion in handling confidential information
C. Personal Qualities
- Compassionate and respectful, especially when supporting bereaved families
- Reliable, punctual, and self-motivated
- Flexible and adaptable to changing operational needs
- Emotionally resilient and professional in sensitive situations
D. Knowledge
- Understanding of or willingness to learn Jewish burial customs and practices
- Awareness of the importance of dignity and respect in cemetery environments
For more information and to be personally recommended for this role, please contact yb@theworkavenue.org.uk
Administrator – Edgwarebury & Hoop Lane Cemeteries in City of London employer: The Wohl Enterprise Hub
As an Administrator at Edgwarebury & Hoop Lane Cemeteries, you will join a compassionate and dedicated team committed to providing exceptional service in a respectful environment. Our flexible work culture allows for remote working one day a week, fostering a healthy work-life balance while offering opportunities for personal growth and development in the bereavement services sector. With a focus on empathy and professionalism, this role is perfect for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator – Edgwarebury & Hoop Lane Cemeteries in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for an admin role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common questions your way, especially those that focus on empathy and customer service. We want you to shine when it comes to showing how compassionate and professional you can be.
✨Tip Number 3
Tailor your approach! When you find a role that catches your eye, make sure to highlight your relevant experience in bereavement services or customer-facing roles. Show them you understand the importance of dignity and respect in this environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so reach out if you need any help!
We think you need these skills to ace Administrator – Edgwarebury & Hoop Lane Cemeteries in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your experience in administrative roles, especially if you've worked in bereavement services or customer-facing environments. We want to see how your skills match what we're looking for!
Show Your Compassion:This role is all about providing support in sensitive situations. When writing your application, share examples of how you've handled delicate enquiries with empathy and professionalism. We value compassion and respect, so let that shine through!
Be Clear and Concise:When it comes to written applications, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Don’t forget to mention your interest in the Administrator position!
How to prepare for a job interview at The Wohl Enterprise Hub
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator position at Edgwarebury & Hoop Lane Cemeteries. Familiarise yourself with the specific tasks like managing the cemetery diary and handling sensitive enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Your Compassion
Given the nature of this role, it's crucial to convey your empathy and compassion during the interview. Prepare examples from your past experiences where you've handled sensitive situations or supported bereaved families. This will highlight your ability to connect with people in a respectful and professional manner.
✨Demonstrate Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you prioritise tasks and manage your workload effectively. You might want to share specific strategies or tools you use for diary management and coordinating appointments, as this will showcase your ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the cemeteries and their operations. Inquire about the team dynamics, how they handle busy periods, or what support is available for staff. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your values.
