At a Glance
- Tasks: Support households in fuel poverty with tailored energy advice and compassionate guidance.
- Company: The Wise Group, dedicated to lifting people out of poverty.
- Benefits: Gain valuable experience, receive full training, and make a real difference.
- Other info: Remote work with occasional face-to-face engagement; fixed-term role from August 2026 to March 2027.
- Why this job: Join a purpose-driven team and help create warmer homes for those in need.
- Qualifications: Empathy, organisation, and a passion for helping others are key.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about helping people and making a real difference in your community? Do you want a role where your work directly supports households experiencing fuel poverty and financial hardship? If so, The Wise Group would love to hear from you.
We are recruiting Energy Mentors to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and play a critical role in helping households when they need support the most.
The Wise Group is committed to lifting people out of poverty and supporting individuals and families to build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
As an Energy Mentor, you will work directly with customers to understand their circumstances and provide tailored, compassionate support that leads to meaningful and lasting change. You will manage a caseload of households, offering guidance on energy usage, tariffs, supplier issues and available financial support. You will build trusted relationships with customers, helping them navigate complex situations and access the support they need.
The role involves delivering support remotely as well as occasional face-to-face engagement where appropriate, working closely with colleagues and partners to ensure customers receive a coordinated and effective service. This is a fast-paced and rewarding role, particularly during the winter months when demand increases. We are looking for individuals who are empathetic, organised and motivated by helping others. You will be comfortable managing a varied caseload, communicating clearly with customers and working collaboratively as part of a supportive team.
Experience in advice, customer support, mentoring or case management environments would be beneficial, but most important is your ability to build rapport, solve problems and provide compassionate, practical support. These positions form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident delivering support and contributing to the success of the HEAT service.
This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while making a tangible difference to people's lives. Every conversation you have and every household you support will contribute to warmer homes, reduced financial pressure and improved wellbeing.
Seasonal Energy Support Advisor (Remote) in Warrington employer: The Wise Group
The Wise Group is an exceptional employer dedicated to making a positive impact in the community, particularly through its Home Energy Advice Team (HEAT). With a strong focus on employee growth and development, the company offers comprehensive training and a supportive work culture that values empathy and collaboration. Working remotely as a Seasonal Energy Support Advisor not only provides the opportunity to help households in need but also allows for a flexible work environment that fosters meaningful connections and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Energy Support Advisor (Remote) in Warrington
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in the energy sector. Join relevant groups and engage in discussions to showcase your passion for helping others and your knowledge about energy support.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to customer support and energy advice. This will help you articulate your empathy and problem-solving skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining The Wise Group and making a difference in people's lives.
We think you need these skills to ace Seasonal Energy Support Advisor (Remote) in Warrington
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for helping people in your application. We want to see how you connect with the mission of supporting households in need, so share any relevant experiences that highlight your commitment to making a difference.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to reflect the specific skills and experiences that match the Energy Mentor role. Highlight your empathy, organisational skills, and any relevant experience in customer support or mentoring.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and motivations. Avoid jargon and make sure your passion shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at The Wise Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Energy Mentor and the impact it has on households facing fuel poverty. Familiarise yourself with common energy issues, tariffs, and financial support options so you can speak confidently about how you would help customers.
✨Show Your Empathy
This role is all about compassion and understanding. Prepare examples from your past experiences where you've helped others in difficult situations. Highlight your ability to build rapport and trust with customers, as this will be key in your role.
✨Demonstrate Organisational Skills
As you'll be managing a varied caseload, it's important to showcase your organisational skills. Think of specific strategies or tools you use to keep track of tasks and ensure timely follow-ups. This will show that you're ready for the fast-paced nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
