At a Glance
- Tasks: Support individuals through tough times, providing guidance and building trust in the community.
- Company: Community-focused organisation dedicated to making a difference in people's lives.
- Benefits: Competitive salary, excellent benefits, and opportunities for personal growth.
- Other info: Hybrid role with community engagement; must be local to Preston and have a driving licence.
- Why this job: Make a real impact by helping others regain control of their lives.
- Qualifications: Experience in mentoring or advocacy, strong communication skills, and a problem-solving mindset.
The predicted salary is between 25664 - 25664 £ per year.
In the heart of the community, there are people facing some of life's toughest moments — struggling to keep up with energy bills, unsure where to turn, and desperately needing someone who will listen. Someone patient. Someone encouraging. Someone who believes change is possible, even when people can't see it for themselves. That "someone" might just be you.
As a Mentor (Advocacy), you'll step into people's lives at a pivotal moment. You'll meet them face to face in their homes, in community spaces, or as a voice of reassurance over the phone. Your mission is to help them regain control, understand their options, and take meaningful steps toward a more stable future.
Every day, you'll build trust, provide impartial guidance, and support customers through crisis — including issuing and monitoring essential crisis fund payments. You'll become a steady, reliable presence who helps people uncover their own strength and direction. You'll work one‐to‐one with customers, tailoring advice and interventions to their specific challenges and you'll forge professional relationships with energy suppliers and stakeholders, ensuring your customers are heard and supported.
You'll help individuals navigate their way through financial hardship, energy concerns, and personal barriers — empowering them to find lasting solutions. This is an exciting opportunity for someone who's worked in a mentoring, support or advocacy role — someone who genuinely cares about people and knows how to help them move forward.
You will be organised and resilient with the ability to guide people through difficult conversations. It is essential you are a strong communicator, both in writing and face to face, be detail‐focused with a problem‐solving mindset. To thrive in this role you will be engaging, encouraging and able to build rapport quickly.
As this is a face‐to‐face role you will be living in or around Preston with knowledge of the local area, be able to work out in the community and be a driver with access to your own car. A requirement for this role is to complete the City & Guilds Level 3 in Energy Advice, you must be ready to complete this.
If you enjoy finding innovative ways to connect with customers and guide them toward informed decisions, you'll feel right at home here.
Locations
Mentor (Advocacy) in Surrey, Woking employer: The Wise Group
As a Mentor (Advocacy) in Preston, you will join a compassionate team dedicated to making a real difference in the lives of individuals facing challenging circumstances. Our supportive work culture prioritises employee well-being and professional growth, offering excellent benefits and opportunities for training, including the City & Guilds Level 3 in Energy Advice. By working closely with the local community, you will not only empower others but also find fulfilment in a role that values empathy and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (Advocacy) in Surrey, Woking
✨Tip Number 1
Get to know the community! Spend some time understanding the local issues and challenges people face. This will help you connect better with potential employers and show them you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Attend local events or workshops related to advocacy and mentoring. Meeting people in person can lead to opportunities that aren’t advertised online, so don’t be shy about introducing yourself.
✨Tip Number 3
Practice your communication skills! Since this role is all about building rapport, try role-playing difficult conversations with friends or family. The more comfortable you are, the better you'll come across in interviews.
✨Tip Number 4
Apply through our website! We want to see your passion for helping others shine through. Make sure to highlight your relevant experience and how you can make a positive impact in the community.
We think you need these skills to ace Mentor (Advocacy) in Surrey, Woking
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially during tough times.
Tailor Your Experience:Make sure to highlight any relevant experience you have in mentoring, support, or advocacy roles. We’re looking for specific examples that demonstrate your ability to guide and empower individuals facing challenges.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Wise Group
✨Know Your Community
Familiarise yourself with the local area and its challenges. Understanding the specific issues people face in Preston will help you connect better during the interview and show that you're genuinely invested in the role.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've successfully supported someone through a tough time. Highlight your ability to listen, encourage, and empower others, as these qualities are crucial for a Mentor (Advocacy).
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves face-to-face interactions, being able to express yourself well will demonstrate your strong communication skills, which are essential for building rapport.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to navigate difficult conversations or find solutions to complex problems. Be prepared to discuss your approach to these situations, as it will showcase your resilience and detail-focused mindset.
