At a Glance
- Tasks: Manage referrals, maintain systems, and support communication to help vulnerable households.
- Company: The Wise Group, dedicated to lifting people out of poverty.
- Benefits: Gain valuable experience in a purpose-driven organisation with full training provided.
- Other info: Fast-paced role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference by ensuring timely support for those in need.
- Qualifications: Strong organisational skills and attention to detail; admin or customer service experience is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, Scotland
Salary– £24,479
Are you highly organised, detail-focused and motivated by supporting others to deliver great work? Do you want a role where your contribution helps ensure vulnerable households receive timely and effective support? If so, The Wise Group would love to hear from you.
We are recruiting Administrators to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and are essential to ensuring the smooth and efficient operation of the service during its busiest period.
The Wise Group is committed to lifting people out of poverty and helping individuals and families build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
Administrators play a vital role in enabling this support by ensuring that referrals are processed efficiently, information is accurate and the service operates effectively.
In this role, you will manage and process incoming referrals, update and maintain systems, and support communication with customers, partners and colleagues. You will work closely with Mentors and Community Engagement Officers to ensure customers are allocated appropriately and receive timely support. You will also help maintain accurate records, monitor workflows and contribute to service performance by ensuring information is handled efficiently and correctly.
This is a fast-paced role, particularly during the winter months when referral volumes increase significantly. You will need to be comfortable managing a high volume of activity, prioritising tasks effectively and maintaining a high level of accuracy. Your ability to stay organised and responsive will be critical to the success of the service.
We are looking for individuals who are reliable, adaptable and able to work both independently and as part of a team. You will have strong organisational skills, excellent attention to detail and confidence using digital systems. Experience in administrative, coordination or customer service roles would be beneficial, but most important is your ability to manage information efficiently and support a busy operational environment.
These roles form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident in your role and able to contribute from the outset.
This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while playing a key role in supporting households when they need it most. Your work will help ensure the right support reaches the right people at the right time.
To apply, please send a tailored CV and covering letter to WiseGroup@LHH.com by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Administrator in Scotland employer: The Wise Group
The Wise Group is an exceptional employer dedicated to making a meaningful impact in the community by supporting vulnerable households through its Home Energy Advice Team. With a strong commitment to employee development, you will receive comprehensive training and the opportunity to contribute to a purpose-driven mission while working from the comfort of your home in Scotland. Join us to be part of a collaborative and supportive work culture that values your contributions and helps you grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Scotland
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Administrator role.
✨Tip Number 2
Prepare for interviews by researching The Wise Group and their HEAT service. Understand their mission and values so you can show how your skills align with their goals during the chat.
✨Tip Number 3
Practice common interview questions related to administration and customer service. Think about examples from your past experiences that highlight your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Wise Group.
We think you need these skills to ace Administrator in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and any relevant experience in administrative or customer service roles. We want to see how you can support our Home Energy Advice Team!
Craft a Compelling Cover Letter:Your cover letter should be no more than two pages of A4, so make every word count! Summarise your skills and experience, and don’t forget to express your motivation for joining The Wise Group. We love to see genuine passion!
Showcase Your Attention to Detail:As an Administrator, accuracy is key! Use your application to demonstrate your attention to detail. Whether it’s through your CV formatting or the clarity of your cover letter, we want to see that you can manage information efficiently.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Don’t miss out on this opportunity to make a difference with The Wise Group!
How to prepare for a job interview at The Wise Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role and how it fits within The Wise Group. Familiarise yourself with their Home Energy Advice Team (HEAT) and the impact they have on vulnerable households. This will help you demonstrate your genuine interest in the position.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure, especially during busy periods.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role. Bring specific examples of how you've ensured accuracy in your previous work, whether it's through maintaining records or processing information. You might even want to mention any tools or systems you've used to help keep things organised.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training processes, or how success is measured in the role. This shows you're not only interested in the job but also in how you can contribute effectively.
