At a Glance
- Tasks: Support households facing fuel poverty with tailored energy advice and compassionate guidance.
- Company: Join The Wise Group, a purpose-driven organisation making a real difference in communities.
- Benefits: Competitive salary, full training, and the chance to make a tangible impact.
- Other info: Gain valuable experience while working in a supportive, fast-paced team environment.
- Why this job: Help people improve their lives and create warmer homes during the coldest months.
- Qualifications: Empathy, organisation, and a passion for helping others are key; experience is a bonus.
The predicted salary is between 24479 - 24479 € per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, North-west England
Salary – £24,479
Are you passionate about helping people and making a real difference in your community? Do you want a role where your work directly supports households experiencing fuel poverty and financial hardship? If so, The Wise Group would love to hear from you.
We are recruiting Energy Mentors to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and play a critical role in helping households when they need support the most.
The Wise Group is committed to lifting people out of poverty and supporting individuals and families to build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
As an Energy Mentor, you will work directly with customers to understand their circumstances and provide tailored, compassionate support that leads to meaningful and lasting change. You will manage a caseload of households, offering guidance on energy usage, tariffs, supplier issues and available financial support. You will build trusted relationships with customers, helping them navigate complex situations and access the support they need.
The role involves delivering support remotely as well as occasional face-to-face engagement where appropriate, working closely with colleagues and partners to ensure customers receive a coordinated and effective service. This is a fast-paced and rewarding role, particularly during the winter months when demand increases.
We are looking for individuals who are empathetic, organised and motivated by helping others. You will be comfortable managing a varied caseload, communicating clearly with customers and working collaboratively as part of a supportive team. Experience in advice, customer support, mentoring or case management environments would be beneficial, but most important is your ability to build rapport, solve problems and provide compassionate, practical support.
These positions form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident delivering support and contributing to the success of the HEAT service.
This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while making a tangible difference to people’s lives. Every conversation you have and every household you support will contribute to warmer homes, reduced financial pressure and improved wellbeing.
To apply, please send a tailored CV and covering letter to WiseGroup@LHH.com by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Energy Mentor in Nottingham employer: The Wise Group
The Wise Group is an exceptional employer dedicated to making a meaningful impact in the community, particularly through its Home Energy Advice Team. With a strong focus on employee growth and support, the company offers comprehensive training and a collaborative work culture that empowers Energy Mentors to provide compassionate assistance to households in need. Working remotely from North-west England, you will enjoy the flexibility of home-based employment while contributing to a vital cause that helps lift individuals out of fuel poverty and enhances their quality of life.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Mentor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at The Wise Group. A personal connection can make all the difference in landing that Energy Mentor role.
✨Tip Number 2
Prepare for the interview by researching common questions related to energy advice and customer support. We want you to showcase your empathy and problem-solving skills, so think of examples from your past experiences that highlight these traits.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can support households experiencing fuel poverty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Tailor your CV and cover letter to reflect your passion for helping others and your understanding of the challenges faced by those in financial hardship.
We think you need these skills to ace Energy Mentor in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored specifically for the Energy Mentor role. Highlight any relevant experience you have in customer support, mentoring, or case management. We want to see how your skills align with our mission to help households in need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise and focused on why you're passionate about this role. Share personal experiences that demonstrate your empathy and commitment to helping others, as these qualities are key for us.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, don’t forget to mention specific examples where you've successfully solved problems or supported others. We love seeing how you’ve made a difference in previous roles, especially in challenging situations!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a real impact in your community!
How to prepare for a job interview at The Wise Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Energy Mentor and the challenges faced by households experiencing fuel poverty. Research The Wise Group and their HEAT service to show your genuine interest and commitment to helping others.
✨Show Your Empathy
During the interview, highlight your ability to connect with people and provide compassionate support. Share examples from your past experiences where you've helped someone navigate a difficult situation, as this will demonstrate your suitability for the role.
✨Be Organised
Since you'll be managing a varied caseload, it's essential to showcase your organisational skills. Discuss how you prioritise tasks and manage your time effectively, especially during busy periods like winter when demand increases.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could include inquiries about the training process or how the team collaborates to support customers. It shows you're engaged and eager to contribute to the team's success.
