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- Tasks: Support individuals facing barriers to employment through mentoring and digital learning.
- Company: Join The Wise Group, a social enterprise dedicated to inspiring positive change in people's lives.
- Benefits: Enjoy flexible working hours, a competitive salary, and excellent benefits.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Strong relationship-building skills and proficiency in Microsoft Teams and CRM systems required.
- Other info: This is a fixed-term role until March 2026, with the potential for impactful work starting August.
The predicted salary is between 22664 - 22664 £ per year.
PositionMentor (Connect)
Location Flexible working- principally home based with some travel across Sunderland
Salary £25,664 + excellent benefits
Hours35 hours per week (flexible working)
Status Fixed term to 31 March 2026
Closing date 20July 2025
Are you a passionate person who aspires to build positive relationships, inspire positive change, and make a real difference in lifting people out of poverty? The Wise Group is a leading social enterprise, proud to make a difference in peoples lives by inspiring positive change.
Do you have the compassion and commitment to make a positive and lasting impact on those in our society needing the most help?
The successful candidate will be working to support those economically inactive with multiple barriers to work within those with disabilities in primary care and will play a key role in our enterprise. You will inspire positive change in your customers and strive to empower individuals to reveal the right journey into employment for them. Our service is unique in the sense that no two customers will have the same journey.
As a Mentor you will take ownership of your own caseload of customers, building a trusting relationship providing support and guidance to help them achieve their goals through multiple channels. You will achieve this through online delivery of our digital, life skills learning programme which has been co-developed by the Wise Group and service users.
You will provide compassionate and resilient support to customers with physical and mental disabilities helping them navigate challenging circumstances. In this highly rewarding role, digital skills and relational mentoring will be a key focus, showcasing the benefits of remote learning in a customer’s journey toward progress and sustainable change. Strong relationship-building skills are essential, as you will collaborate with colleagues, customers, and stakeholders. Since you will be supporting customers in accessing Connect, proficiency in Microsoft Teams and confident in using a CRM system to manage customer relationships efficiently in addition to being proficient in using Microsoft 365.
If this sounds like you, and you would like to know more, we would love to hear from you.
Please note that this position is subject to successful contract award with work anticipated to begin 1st August. We are building a pool of interested and experienced candidates so we can move quickly when we get the go ahead.
View the Role Profile for full details about this opportunity.
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Mentor Business Operations · Sunderland Hub · employer: The Wise Group
Contact Detail:
The Wise Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mentor Business Operations · Sunderland Hub ·
✨Tip Number 1
Familiarise yourself with the Wise Group's mission and values. Understanding their commitment to social change and support for individuals facing barriers will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in building relationships and mentoring. Be ready to share specific examples of how you've positively impacted others, especially those facing challenges similar to the customers you'll be supporting.
✨Tip Number 3
Brush up on your digital skills, particularly with Microsoft Teams and CRM systems. Being proficient in these tools is crucial for managing customer relationships effectively, so consider doing a quick online course if needed.
✨Tip Number 4
Prepare to discuss your approach to remote mentoring and how you can inspire positive change through digital platforms. Think about innovative ways to engage customers and make their learning experience impactful.
We think you need these skills to ace Mentor Business Operations · Sunderland Hub ·
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Mentor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to making a positive impact. Use specific examples from your past experiences that demonstrate your ability to build relationships and support individuals facing barriers.
Highlight Relevant Skills: In your CV, emphasise your digital skills, particularly your proficiency in Microsoft Teams and CRM systems. Mention any experience you have in mentoring or supporting individuals with disabilities, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a mentoring role.
How to prepare for a job interview at The Wise Group
✨Show Your Passion for Helping Others
Make sure to express your genuine passion for supporting individuals facing barriers to employment. Share personal stories or experiences that highlight your commitment to making a positive impact in people's lives.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built trusting relationships in previous roles. Discuss your approach to mentoring and how you adapt your style to meet the unique needs of each individual.
✨Familiarise Yourself with Digital Tools
Since the role involves using Microsoft Teams and CRM systems, be ready to discuss your proficiency with these tools. Consider mentioning any relevant experience you have with digital learning platforms or remote support.
✨Highlight Your Resilience and Compassion
Be prepared to talk about situations where you've had to show resilience and compassion, especially when working with individuals facing challenges. This will demonstrate your suitability for a role that requires empathy and understanding.
