At a Glance
- Tasks: Support households facing fuel poverty with tailored energy advice and compassionate guidance.
- Company: The Wise Group, dedicated to lifting people out of poverty and building brighter futures.
- Benefits: Competitive salary, remote work, full training, and the chance to make a real impact.
- Other info: Fast-paced role with excellent training and career development opportunities.
- Why this job: Join a purpose-driven team and help create warmer homes and improved wellbeing for families.
- Qualifications: Empathy, organisation, and a passion for helping others are key; experience in support roles is a plus.
The predicted salary is between 24479 - 24479 £ per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, North-west England
Salary – £24,479
Are you passionate about helping people and making a real difference in your community? Do you want a role where your work directly supports households experiencing fuel poverty and financial hardship? If so, The Wise Group would love to hear from you.
We are recruiting Energy Mentors to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and play a critical role in helping households when they need support the most.
The Wise Group is committed to lifting people out of poverty and supporting individuals and families to build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
As an Energy Mentor, you will work directly with customers to understand their circumstances and provide tailored, compassionate support that leads to meaningful and lasting change. You will manage a caseload of households, offering guidance on energy usage, tariffs, supplier issues and available financial support. You will build trusted relationships with customers, helping them navigate complex situations and access the support they need.
The role involves delivering support remotely as well as occasional face-to-face engagement where appropriate, working closely with colleagues and partners to ensure customers receive a coordinated and effective service. This is a fast-paced and rewarding role, particularly during the winter months when demand increases. We are looking for individuals who are empathetic, organised and motivated by helping others. You will be comfortable managing a varied caseload, communicating clearly with customers and working collaboratively as part of a supportive team.
Experience in advice, customer support, mentoring or case management environments would be beneficial, but most important is your ability to build rapport, solve problems and provide compassionate, practical support.
These positions form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident delivering support and contributing to the success of the HEAT service.
This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while making a tangible difference to people’s lives. Every conversation you have and every household you support will contribute to warmer homes, reduced financial pressure and improved wellbeing.
Seasonal Energy Mentor — Remote Home Support in Liverpool employer: The Wise Group
The Wise Group is an exceptional employer dedicated to making a meaningful impact in the community, particularly through its Seasonal Energy Mentor roles. With a strong focus on employee growth and development, you will receive comprehensive training and support while working remotely in North-west England, allowing you to balance your professional and personal life effectively. Join a compassionate team that values empathy and collaboration, where your efforts directly contribute to lifting households out of fuel poverty and enhancing their quality of life.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Energy Mentor — Remote Home Support in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with professionals in the energy sector. Join relevant groups and engage in discussions to showcase your passion for helping others and your knowledge about energy support.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on how your skills align with the Energy Mentor role and be ready to share examples of how you've made a difference in people's lives.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in making a difference. Tailor your application to highlight your empathy and problem-solving skills, and show us why you're the perfect fit for the team!
We think you need these skills to ace Seasonal Energy Mentor — Remote Home Support in Liverpool
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people in your application. Share any personal experiences or motivations that drive you to support households facing fuel poverty and financial hardship.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the Energy Mentor role. We want to see how your background fits into our mission at The Wise Group.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference.
How to prepare for a job interview at The Wise Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Energy Mentor and the challenges faced by households experiencing fuel poverty. Familiarise yourself with the services offered by The Wise Group and think about how your skills can help make a difference.
✨Show Your Empathy
This role is all about compassion and support. Be prepared to share examples from your past experiences where you've helped others or navigated difficult situations. Highlight your ability to build rapport and trust with customers, as this will be key in your role.
✨Demonstrate Organisational Skills
As you'll be managing a varied caseload, it's important to showcase your organisational abilities. Discuss any tools or methods you use to keep track of tasks and ensure timely follow-ups. This will show that you're ready for the fast-paced nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
