At a Glance
- Tasks: Support households facing fuel poverty with tailored energy advice and compassionate guidance.
- Company: The Wise Group, dedicated to lifting people out of poverty and building brighter futures.
- Benefits: Competitive salary, full training, and the chance to make a real difference in your community.
- Other info: Remote work with occasional face-to-face engagement; excellent opportunity for personal and professional growth.
- Why this job: Join a purpose-driven team and help create warmer homes and improved wellbeing for families.
- Qualifications: Empathy, organisation, and a passion for helping others are key; experience in support roles is a plus.
The predicted salary is between 24479 - 24479 £ per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, North-west England
Salary – £24,479
Are you passionate about helping people and making a real difference in your community? Do you want a role where your work directly supports households experiencing fuel poverty and financial hardship? If so, The Wise Group would love to hear from you.
We are recruiting Energy Mentors to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and play a critical role in helping households when they need support the most.
The Wise Group is committed to lifting people out of poverty and supporting individuals and families to build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
As an Energy Mentor, you will work directly with customers to understand their circumstances and provide tailored, compassionate support that leads to meaningful and lasting change. You will manage a caseload of households, offering guidance on energy usage, tariffs, supplier issues and available financial support. You will build trusted relationships with customers, helping them navigate complex situations and access the support they need.
The role involves delivering support remotely as well as occasional face-to-face engagement where appropriate, working closely with colleagues and partners to ensure customers receive a coordinated and effective service. This is a fast-paced and rewarding role, particularly during the winter months when demand increases.
We are looking for individuals who are empathetic, organised and motivated by helping others. You will be comfortable managing a varied caseload, communicating clearly with customers and working collaboratively as part of a supportive team. Experience in advice, customer support, mentoring or case management environments would be beneficial, but most important is your ability to build rapport, solve problems and provide compassionate, practical support.
These positions form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident delivering support and contributing to the success of the HEAT service.
This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while making a tangible difference to people’s lives. Every conversation you have and every household you support will contribute to warmer homes, reduced financial pressure and improved wellbeing.
To apply, please send a tailored CV and covering letter to by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Energy Mentor in Liverpool employer: The Wise Group
The Wise Group is an exceptional employer dedicated to making a positive impact in the community, particularly through its Home Energy Advice Team. With a strong focus on employee growth and development, the company offers comprehensive training and a supportive work culture that values empathy and collaboration. Working from home in North-west England, Energy Mentors have the unique opportunity to directly support households in need, contributing to meaningful change while enjoying a flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Mentor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector or those who work at The Wise Group. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to mentoring and customer support. Think about real-life examples where you've made a difference – they love hearing about your passion!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with them, let your passion for helping others shine through. They want to see that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to support households in need.
We think you need these skills to ace Energy Mentor in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Energy Mentor role. Highlight any relevant experience in customer support, mentoring, or case management. We want to see how your skills align with our mission to help households in need!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise and focused on why you're passionate about this role. Share specific examples of how you've made a difference in people's lives before – we love hearing those stories!
Show Your Empathy:As an Energy Mentor, empathy is key. In your application, let us know how you connect with people and understand their challenges. We’re looking for individuals who can build trust and rapport with customers, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at The Wise Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Energy Mentor and the specific challenges faced by households experiencing fuel poverty. Familiarise yourself with The Wise Group's mission and values, as well as the HEAT service. This will help you demonstrate your passion for helping others and your commitment to making a difference.
✨Show Empathy and Understanding
As an Energy Mentor, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals in difficult situations. Be ready to discuss how you would approach building trust with customers and providing compassionate support tailored to their needs.
✨Highlight Your Organisational Skills
Managing a varied caseload is crucial in this role. Think about how you can showcase your organisational skills during the interview. You might want to share strategies you've used in previous roles to manage multiple tasks effectively, ensuring that each customer receives the attention they deserve.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the training process, team dynamics, or how success is measured within the HEAT service. Thoughtful questions can leave a lasting impression on your interviewers.
