At a Glance
- Tasks: Support households facing fuel poverty with tailored energy advice and compassionate guidance.
- Company: The Wise Group, dedicated to lifting people out of poverty and improving lives.
- Benefits: Competitive salary, remote work, full training, and the chance to make a real impact.
- Other info: Fast-paced role with valuable experience in a supportive environment.
- Why this job: Join a purpose-driven team and help create warmer homes and brighter futures.
- Qualifications: Empathy, organisation, and a passion for helping others are key; experience is a bonus.
The predicted salary is between 24479 - 24479 € per year.
Are you passionate about helping people and making a real difference in your community? Do you want a role where your work directly supports households experiencing fuel poverty and financial hardship? If so, The Wise Group would love to hear from you.
We are recruiting Energy Mentors to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and play a critical role in helping households when they need support the most.
The Wise Group is committed to lifting people out of poverty and supporting individuals and families to build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
As an Energy Mentor, you will work directly with customers to understand their circumstances and provide tailored, compassionate support that leads to meaningful and lasting change. You will manage a caseload of households, offering guidance on energy usage, tariffs, supplier issues and available financial support. You will build trusted relationships with customers, helping them navigate complex situations and access the support they need.
The role involves delivering support remotely as well as occasional face-to-face engagement where appropriate, working closely with colleagues and partners to ensure customers receive a coordinated and effective service. This is a fast-paced and rewarding role, particularly during the winter months when demand increases. We are looking for individuals who are empathetic, organised and motivated by helping others. You will be comfortable managing a varied caseload, communicating clearly with customers and working collaboratively as part of a supportive team.
Experience in advice, customer support, mentoring or case management environments would be beneficial, but most important is your ability to build rapport, solve problems and provide compassionate, practical support.
These positions form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident delivering support and contributing to the success of the HEAT service.
This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while making a tangible difference to people’s lives. Every conversation you have and every household you support will contribute to warmer homes, reduced financial pressure and improved wellbeing.
To apply, please send a tailored CV and covering letter by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Energy Mentor in Bolton employer: The Wise Group
The Wise Group is an exceptional employer dedicated to making a positive impact in the community, particularly through its Home Energy Advice Team. With a strong focus on employee growth and support, the company fosters a collaborative work culture that values compassion and empathy, allowing Energy Mentors to thrive while helping households in need. Working remotely from North-west England, you will enjoy the flexibility of home-based employment while contributing to meaningful change during the critical winter months.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Mentor in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or community support organisations. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to mentoring and customer support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for helping others during interviews. Share personal stories or experiences that highlight your empathy and problem-solving skills, as these are key for an Energy Mentor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our mission.
We think you need these skills to ace Energy Mentor in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored specifically for the Energy Mentor role. Highlight any relevant experience in customer support, mentoring, or case management that shows you can connect with people and provide practical help.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise, no more than two pages, and focus on why you're passionate about helping others and how your skills align with the mission of The Wise Group.
Showcase Your Empathy:In both your CV and cover letter, don’t forget to showcase your empathetic nature. Share examples of how you've supported others in challenging situations, as this is key for the Energy Mentor role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at The Wise Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Energy Mentor and the mission of The Wise Group. Familiarise yourself with common issues related to fuel poverty and energy efficiency. This will help you demonstrate your passion for helping others and your commitment to making a difference.
✨Show Empathy
As an Energy Mentor, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals in difficult situations. Highlight how you built rapport and trust, as this will resonate well with the interviewers looking for compassionate candidates.
✨Be Organised
Since you'll be managing a varied caseload, showcase your organisational skills during the interview. Discuss any tools or methods you use to keep track of tasks and ensure timely follow-ups. This will reassure them that you can handle the fast-paced nature of the role.
✨Tailor Your Application
When crafting your CV and covering letter, tailor them specifically to the Energy Mentor position. Highlight relevant skills and experiences that align with the job description. Make sure to express your motivation for applying and how you can contribute to the HEAT service's success.
