At a Glance
- Tasks: Support individuals through tough times, providing guidance and encouragement.
- Company: Community-focused organisation dedicated to making a difference.
- Benefits: Competitive salary, excellent benefits, and hybrid working model.
- Other info: Opportunity for personal growth and community engagement.
- Why this job: Make a real impact in people's lives and help them regain control.
- Qualifications: Experience in mentoring or advocacy, strong communication skills required.
The predicted salary is between 25664 - 25664 £ per year.
Preston – Hybrid (including visiting customers in the local community)
FTC until 31st March 2027
£25,664 + excellent benefits
In the heart of the community, there are people facing some of life’s toughest moments — struggling to keep up with energy bills, unsure where to turn, and desperately needing someone who will listen. Someone patient. Someone encouraging. Someone who believes change is possible, even when people can’t see it for themselves. That “someone” might just be you.
As a Mentor (Advocacy), you’ll step into people’s lives at a pivotal moment. You’ll meet them face to face in their homes, in community spaces, or as a voice of reassurance over the phone. Your mission is to help them regain control, understand their options, and take meaningful steps toward a more stable future.
Every day, you’ll build trust, provide impartial guidance, and support customers through crisis — including issuing and monitoring essential crisis fund payments. You’ll become a steady, reliable presence who helps people uncover their own strength and direction. You’ll work one‑to‑one with customers, tailoring advice and interventions to their specific challenges and you’ll forge professional relationships with energy suppliers and stakeholders, ensuring your customers are heard and supported. You’ll help individuals navigate their way through financial hardship, energy concerns, and personal barriers — empowering them to find lasting solutions.
This is an exciting opportunity for someone who’s worked in a mentoring, support or advocacy role — someone who genuinely cares about people and knows how to help them move forward. You will be organised and resilient with the ability to guide people through difficult conversations. It is essential you are a strong communicator, both in writing and face to face, be detail‑focused with a problem‑solving mindset. To thrive in this role you will be engaging, encouraging and able to build rapport quickly.
As this is a face‑to‑face role you will be living in or around Preston with knowledge of the local area, be able to work out in the community and be a driver with access to your own car. A requirement for this role is to complete the City & Guilds Level 3 in Energy Advice, you must be ready to complete this.
If you enjoy finding innovative ways to connect with customers and guide them toward informed decisions, you’ll feel right at home here.
Mentor (Advocacy) in Blackburn employer: The Wise Group
At the Wise Group, we pride ourselves on being a values-led social enterprise dedicated to transforming family support in West Lothian. Our flexible working hours and commitment to professional development ensure that our Mentors not only contribute to meaningful change but also grow personally and professionally within a supportive team environment. Join us to be part of a pioneering programme that connects communities and empowers families towards sustainable employment and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (Advocacy) in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in your community and let them know you're on the lookout for a mentoring role. Attend local events or workshops related to advocacy — you never know who might have a lead or a connection that could help us land that job.
✨Tip Number 2
Practice your pitch! When you meet potential employers or connections, be ready to share your story and why you’re passionate about mentoring. Keep it engaging and personal — we want them to see the real you and how you can make a difference in people's lives.
✨Tip Number 3
Show up in the community! Volunteer or participate in local initiatives related to advocacy. This not only builds your experience but also demonstrates your commitment to helping others. Plus, it’s a great way to meet people who might know of job openings.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and support to help you through the application process. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Mentor (Advocacy) in Blackburn
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your unique approach to mentoring.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in mentoring or advocacy. We’re looking for specific examples of how you’ve supported individuals in tough situations, so don’t hold back!
Showcase Your Communication Skills:Since strong communication is key in this role, ensure your written application reflects that. Use clear, concise language and demonstrate your ability to convey empathy and understanding in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in the community!
How to prepare for a job interview at The Wise Group
✨Know Your Community
Familiarise yourself with the local area of Preston and its community challenges. Understanding the specific issues people face will help you connect better during the interview and demonstrate your commitment to the role.
✨Showcase Your Empathy
Prepare examples from your past experiences where you've successfully supported someone through a tough time. Highlight your ability to listen, encourage, and empower individuals, as these qualities are crucial for a Mentor (Advocacy).
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since strong communication is essential in this role, consider doing mock interviews with friends or family to refine your delivery and ensure you convey your ideas effectively.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to navigate complex situations or resolve conflicts. Be ready to discuss how you approached these challenges and what strategies you used to find solutions, as this will show your resilience and resourcefulness.
