At a Glance
- Tasks: Support vulnerable households by managing referrals and ensuring efficient service delivery.
- Company: The Wise Group, dedicated to lifting people out of poverty.
- Benefits: Competitive salary, home-based work, and full training provided.
- Other info: Join a purpose-driven team and gain valuable experience in a supportive environment.
- Why this job: Make a real difference in people's lives during the busiest time of year.
- Qualifications: Strong organisational skills and attention to detail; admin experience is a plus.
The predicted salary is between 24479 - 24479 € per year.
Fixed Term to 31 March 2027 (8-month contract)
Location – Home-based, Scotland
Salary– £24,479
Are you highly organised, detail-focused and motivated by supporting others to deliver great work? Do you want a role where your contribution helps ensure vulnerable households receive timely and effective support? If so, The Wise Group would love to hear from you.
We are recruiting Administrators to join our Home Energy Advice Team (HEAT) as part of our Seasonal Team, supporting increased demand for services during autumn, winter and early spring. These fixed-term roles run from August 2026 to March 2027 and are essential to ensuring the smooth and efficient operation of the service during its busiest period.
The Wise Group is committed to lifting people out of poverty and helping individuals and families build brighter futures. Through our HEAT service, we provide practical, independent advice to households struggling with energy costs, helping people reduce bills, improve energy efficiency and live in warmer homes.
Administrators play a vital role in enabling this support by ensuring that referrals are processed efficiently, information is accurate and the service operates effectively. In this role, you will:
- Manage and process incoming referrals
- Update and maintain systems
- Support communication with customers, partners and colleagues
- Work closely with Mentors and Community Engagement Officers to ensure customers are allocated appropriately and receive timely support
- Help maintain accurate records and monitor workflows
- Contribute to service performance by ensuring information is handled efficiently and correctly
This is a fast-paced role, particularly during the winter months when referral volumes increase significantly. You will need to be comfortable managing a high volume of activity, prioritising tasks effectively and maintaining a high level of accuracy. Your ability to stay organised and responsive will be critical to the success of the service.
We are looking for individuals who are reliable, adaptable and able to work both independently and as part of a team. You will have strong organisational skills, excellent attention to detail and confidence using digital systems. Experience in administrative, coordination or customer service roles would be beneficial, but most important is your ability to manage information efficiently and support a busy operational environment.
These roles form part of our Seasonal Team, created to strengthen service delivery during the busiest period of the year. You will receive full training and onboarding to ensure you are confident in your role and able to contribute from the outset. This is an excellent opportunity to gain valuable experience in a purpose-driven organisation while playing a key role in supporting households when they need it most. Your work will help ensure the right support reaches the right people at the right time.
To apply, please send a tailored CV and covering letter by midnight on Sunday May 31. Please note that the covering letter should be no more than two pages of A4 and should summarise your relevant skills, experience and motivations for applying for this role.
Administrator employer: The Wise Group
The Wise Group is an exceptional employer, offering a meaningful role as an Administrator within the Home Energy Advice Team, where your contributions directly support vulnerable households in Scotland. With a strong commitment to employee growth, you will receive comprehensive training and work in a collaborative environment that values adaptability and reliability. Join us in making a real difference while enjoying the flexibility of a home-based position and the satisfaction of helping others during their most challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company! Research The Wise Group and their mission. Understanding their values and goals will help you tailor your approach and show them you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Home Energy Advice Team.
✨Tip Number 3
Prepare for the interview by practising common questions related to administrative roles. Think about how your skills can directly support the HEAT service and be ready to share specific examples of your organisational prowess.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the important work we do.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your organisational skills and any relevant experience in administrative or customer service roles. We want to see how you can support our Home Energy Advice Team!
Craft a Compelling Cover Letter:Your cover letter should be no more than two pages of A4, so keep it concise! Summarise your skills and experience, and don’t forget to mention why you’re motivated to help vulnerable households. Show us your passion for making a difference!
Be Detail-Oriented:Since this role requires a high level of accuracy, make sure your application is free from typos and errors. Double-check everything before you hit send. We appreciate attention to detail, and it’s a key part of the job!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our mission!
How to prepare for a job interview at The Wise Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role at The Wise Group. Familiarise yourself with their Home Energy Advice Team and how your organisational skills can support vulnerable households. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss specific examples of how you've managed high volumes of work in the past. Highlight your ability to prioritise tasks and maintain accuracy under pressure, as these are key traits they’re looking for in a candidate.
✨Demonstrate Your Team Spirit
The Wise Group values teamwork, so be prepared to share experiences where you've successfully collaborated with others. Talk about how you’ve supported colleagues or worked alongside mentors to achieve common goals, especially in fast-paced environments.
✨Tailor Your Application Materials
Make sure your CV and covering letter are tailored specifically for this role. Highlight relevant skills and experiences that align with the job description, and express your motivation for wanting to contribute to The Wise Group’s mission of helping households in need.
