At a Glance
- Tasks: Assist members with their festive wine needs and provide excellent customer service.
- Company: Join The Wine Society, a passionate team dedicated to sharing the joy of wine.
- Benefits: Comprehensive training, friendly team environment, and a chance to spread festive cheer.
- Other info: Work on-site in Stevenage with flexible shifts during the festive season.
- Why this job: Experience the excitement of Christmas while helping others enjoy great wine.
- Qualifications: Customer service experience and a positive phone manner are preferred.
Help us share the joy of good wine this Christmas! We're looking for Seasonal Member Services Advisers.
- Comprehensive training provided
- Help our members with all their festive wine needs and queries
Christmas is the most exciting time of year at The Wine Society, as we busy ourselves sending out festive wine, treats, hampers and gifts to our members all over the UK. That’s where we need you! We’re looking for passionate, committed Member Services Advisers to help us deliver fantastic customer service to our members over Christmas. Maybe you’ve worked in the wine trade before, or have experience in customer service? If so, if you’ve got a great phone manner and excellent keyboard skills, we’d love to hear from you.
From handling incoming calls to dealing with member enquiries, this is a varied and challenging role, where you’ll work as part of a close-knit, friendly team. We’ll provide a week-long intensive training programme and give you all the support you’ll need.
The Role
You will be the first point of contact for all inbound calls from The Society’s members and potential new members and work alongside permanent Experienced and Senior Advisers who will be there to support you. You will be expected to provide a consistently high level of customer care in an efficient, accurate and helpful manner. In addition to this you may also be required to handle incoming emails from our members or make some outbound, courtesy service calls. We have very high service standards here and are therefore looking to employ people who appreciate these values and how we achieve this.
The Hours
Seasonal Advisers are required to work on site at our Stevenage offices on Gunnels Wood Road. There isn’t an opportunity to work from home. Once training is over you will be contracted to work 37.5 hours per week. Our normal week is 9.00am until 6.00pm Monday to Fridays and 9.00am until 5.00pm on Saturdays. Shifts are scheduled according to business needs. Shifts are 7.5 hours per day with a half hour lunch break. Full training will be given before you join the team; this will be held in-house by our training team. Training hours will be 9.00am until 5.00pm, including an unpaid lunch break of one hour and run for five days from Wednesday to Tuesday. You must be able to commit to the full training programme before agreeing your start date.
Seasonal Customer Services Adviser in Stevenage employer: The Wine Society
As a Delivery Driver with us in Exeter, you'll join a supportive team dedicated to delivering exceptional service to our Members. We pride ourselves on fostering a positive work culture that values teamwork and offers opportunities for personal growth within a nationwide network of experienced drivers. Enjoy the benefits of a stable full-time role with flexible working days, all while being part of a company that appreciates your hard work and commitment.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Customer Services Adviser in Stevenage
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like The Wine Society.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like The Wine Society.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to The Wine Society.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at The Wine Society!
We think you need these skills to ace Seasonal Customer Services Adviser in Stevenage
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at The Wine Society, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at The Wine Society!
How to prepare for a job interview at The Wine Society
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show The Wine Society that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join The Wine Society during this peak time and how you can be an asset to their team.
