At a Glance
- Tasks: Support students in Travel and ICT, helping them achieve their learning goals.
- Company: Windsor Forest Colleges Group, a leading education provider in the Southeast.
- Benefits: Local Government Pension Scheme, free parking, career progression, and health benefits.
- Other info: Flexible working across departments and opportunities for professional development.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: Level 2 qualifications in English and Maths; experience with young adults preferred.
The predicted salary is between 21166 - 22662 £ per year.
Windsor Forest Colleges Group is looking for a Learning Support Assistant to join our Travel and ICT department at our Slough and Langley College campus on a full-time, term-time only basis.
This Learning Support Assistant role involves working 37 hours per week over 37 term-time weeks per year. The role pays on Scale G of the Support Staff pay scale offering a pro-rata salary of G17 £21,166.19 up to G19 £22,662.10 (G17 £25,483 up to G19 £27,284 FTE).
Learning Support Assistants are a vital part of Windsor Forest Colleges Group which help students fully access the curriculum, achieve their learning goals, and fulfil their potential. Reporting to the Head of Department and working under the supervision of senior academic staff and lecturers, the Learning Support Assistant will support whole classes, small groups, or individual students in accordance with college policies and individual Education, Health and Care Plans (EHCP).
Key responsibilities include:
- Assisting with the planning, delivery, and evaluation of learning activities;
- Helping students overcome physical, emotional, or learning boundaries;
- Assisting with assignments, exam preparation, and the development of English, mathematics, and ICT skills;
- Monitoring student behaviour, maintaining confidential records, adapting learning materials, and supporting the use of specialist equipment.
To be considered for the role, candidates must possess a positive attitude, experience working with young adults (ideally in education), and the flexibility to work across various departments or remotely online if necessary. Essential qualifications include Level 2 qualifications (GCSE grade A-C or equivalent) in both English and Mathematics, along with relevant qualifications or experience supporting individuals with learning difficulties such as Autism, ADHD, Dyslexia, and Dyspraxia. Applicants must demonstrate strong organizational skills, a proactive approach, and the ability to meet the physical demands of the post, such as providing physical support for mobility-impaired students. Finally, the successful candidate must strictly adhere to the college's policies regarding Risk Management, Diversity and Equality, Health and Safety, Data Protection, and Safeguarding.
About Us:
The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the Southeast. Our staff work across 4 main campuses at Langley, Windsor, Strodes Egham and Berkshire College of Agriculture Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments, we are proud to deliver education and training to a diverse group of students and businesses each year.
Our staff benefit from:
- Local Government Pension Scheme (LGPS) currently offering 24.3% employer contribution;
- Free onsite parking at all sites;
- Career progression opportunities for ambitious staff;
- Access to a wide range of subsidised leisure courses;
- Access to excellent defined benefit pension schemes;
- Cycle to Work Scheme;
- Family friendly policies supporting Work Life Balance;
- Onsite Coffee Shop & Cafeteria;
- Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College.
Please be advised that the vacancy will close on 21ST August 2026. Interviews will be held the week commencing 31st August 2026. The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.
Learning Support Assistant - Travel and ICT in Slough employer: The Windsor Forest Colleges Group
Windsor Forest Colleges Group is an exceptional employer, offering a supportive and collaborative work environment for Pastoral Support Tutors. With a strong commitment to employee growth, you will benefit from career progression opportunities, access to subsidised leisure courses, and a generous Local Government Pension Scheme. Located in a vibrant community, the college prioritises work-life balance with family-friendly policies and various health and well-being benefits, making it an ideal place for those passionate about nurturing student success.
Contact Details:
The Windsor Forest Colleges Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning Support Assistant - Travel and ICT in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Windsor Forest Colleges Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Windsor Forest Colleges Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Learning Support Assistant - Travel and ICT in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Windsor Forest Colleges Group:Your cover letter is your chance to shine! Tell us why you want to work at The Windsor Forest Colleges Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Windsor Forest Colleges Group!
How to prepare for a job interview at The Windsor Forest Colleges Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.