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- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join The Wilverley Association, a passionate care home operating since 1964.
- Benefits: Enjoy 28 days holiday, free meals on duty, and continuous training opportunities.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Previous receptionist experience is essential; care home experience is a plus.
- Other info: This role requires weekend availability, working Saturday and Sunday from 10am-4pm.
We have a rare opportunity to join our team, working as a Weekend Receptionist/Administrator at our wonderful 40 bed, Residential & Dementia Care Home in Brockenhurst. The Wilverley Association has been operating since 1964 and we are passionate about people whether it's the residents we support, their relatives or our team members. We want to be able to recruit the best people, so we continue to be the care homes that our residents want to live in, and that our teams want to work in.
We are looking for an experienced, personable and professional receptionist to join our team. This role can be extremely busy at times so we are looking for someone adaptive and resilient but most of all, someone who can be a friendly face of the home! If this sounds of interest, we would love to hear from you.
Hours: This is a job share role, therefore you will be required to work Saturday and Sunday each week, 10am-4pm.
Job Responsibilities:
- Welcoming and assisting all visitors to our home
- Answering the telephone and emails in a timely manner
- Acting as the first point of contact for various enquiries and queries
- Interacting with residents and care staff to help create a warm and homely environment
- Daily post duties such as receiving and distributing mail, as well as sending all outgoing post
- Liaising with various stakeholders from our lovely residents and their loved ones, to our CEO, our Trustees, as well various Health Care Professionals such as hospitals and doctors surgeries and other outside contractors
- Adhering and working to all Infection Control and Health and Safety
- General administrative tasks
What we are looking for:
- Previous experience in a busy receptionist role is essential
- Previous experience working in a care home would be beneficial but is not essential
- Welcoming and outgoing personality, with a passion to help others
- Someone who is comfortable and adaptive in embracing technology
- Hardworking and organised individual
- Someone who takes pride in every task with a high attention to detail
- Ability to multitask and work to deadlines (this job really can be busy at times!)
- Due to the fast paced nature of the role, you will need to be able to work both proactively and reactively
- Initiative to work alone but also a team player
- Applicants who are ready to embrace new challenges
- Someone who can take ownership of their role and who are comfortable to recommend improvements to current procedures and ways of working
- Strong communication skills, both written and verbal
- Problem solving
- Able to respond sensitively and confidentially as required
- Understanding and compliant with GDPR
Benefits:
- 28 days holiday (pro-rata)
- Paid lunch break, including a free meal provided on duty (hot or cold)
- Free onsite parking
- Continuous training opportunities
- Access to the company pension
- Friendly working environment with fun activities that staff can support such as Christmas Pantomimes
For more information and/or a confidential chat, please do not hesitate to contact us. In order to safeguard all residents and employees, all successful applicants will be required to undertake an enhanced DBS check, paid for and arranged by The Wilverley Association.
Receptionist - Weekend employer: The Wilverley Association
Contact Detail:
The Wilverley Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Weekend
✨Tip Number 1
Familiarise yourself with the specific needs of a care home environment. Understanding the unique challenges and responsibilities of a receptionist in this setting will help you demonstrate your suitability during any conversations or interviews.
✨Tip Number 2
Showcase your interpersonal skills by engaging with current staff or residents if possible. This can give you insights into the culture of the home and allow you to express genuine enthusiasm for being part of their community.
✨Tip Number 3
Prepare to discuss how you handle busy situations. Since the role can be extremely busy, think of examples from your past experiences where you've successfully managed multiple tasks under pressure.
✨Tip Number 4
Research the Wilverley Association's values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also genuinely invested in their mission.
We think you need these skills to ace Receptionist - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in busy receptionist roles. Emphasise any previous work in care homes or similar environments, and showcase your ability to multitask and handle a fast-paced setting.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for helping others. Mention specific reasons why you want to work at The Wilverley Association and how your skills align with their values and the role's requirements.
Showcase Communication Skills: In both your CV and cover letter, highlight your strong communication skills. Provide examples of how you've effectively interacted with visitors, residents, and team members in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at The Wilverley Association
✨Show Your Warmth
As a Weekend Receptionist, you'll be the first point of contact for visitors and residents. Make sure to convey your welcoming and friendly personality during the interview. Share examples of how you've created a positive atmosphere in previous roles.
✨Demonstrate Your Multitasking Skills
This role can get busy, so it's important to showcase your ability to multitask. Prepare to discuss specific situations where you've successfully managed multiple responsibilities at once, especially in a fast-paced environment.
✨Highlight Your Communication Skills
Strong communication is key in this position. Be ready to provide examples of how you've effectively communicated with various stakeholders, including residents, families, and healthcare professionals. This will show that you can handle the diverse interactions required in the role.
✨Embrace Technology
Since the job requires comfort with technology, mention any relevant experience you have with administrative software or communication tools. Discuss how you've used technology to improve efficiency or enhance service in your previous roles.
