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- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a global media group with a focus on innovation and collaboration.
- Benefits: Enjoy 25 days annual leave, hybrid working, and wellbeing benefits.
- Why this job: Kickstart your IT career in a supportive environment with growth opportunities.
- Qualifications: Experience in IT support is a plus; strong communication skills are essential.
- Other info: Flexible work culture with a commitment to work/life balance.
The predicted salary is between 30000 - 40000 £ per year.
We are a global media group delivering exceptional content through events, digital, data & insight. From agribusiness, ingredients and food processing, to retail, hospitality & fine dining – we provide the inspiration, insight and connections to power our customers’ success. We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. The successful candidate will work from our London & Gatwick offices.
Are you a self-starter who takes initiative, can manage your own workload, and likes to take full ownership of tasks? Are you looking to develop a career within IT as a System Support Engineer? If so, we have an exciting opportunity within our IT Operations team, reporting directly to the System Support Manager.
You will be responsible for dealing with technical support requests from all users within the business, liaising with other System Support Engineers and assisting with the maintenance and security of our network. You will work within our ticketing system triaging, troubleshooting and directing requests as required.
Responsibilities- Providing 1st line support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner.
- Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents.
- Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team.
- Logging technical support requests over the telephone or by email.
- Using remote control tools and technologies to assist end users as required.
- Adhering to the Service Level Agreement provided to the Business.
- Inducting new starters to provide them an introduction and overview of our systems.
- Documenting systems and procedures as implemented for and on behalf of the Business.
- Working across teams and within projects when the appropriate resource is required.
- Occasionally traveling to our other UK offices and onsite events to provide support as the business demands.
- Previous experience in an office-based role (IT or Tech Support-related role is desirable, but not essential).
- Experience troubleshooting software (Windows 10 and/or 11) and fault diagnosis of hardware is desirable.
- Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 highly desirable.
- Ability to demonstrate practicing knowledge of Windows 10 and Mac OS X, with previous Apple Mac OS X experience desirable.
- Ability to demonstrate previous experience with and knowledge of GDPR is highly desirable.
- Excellent time management and organisational skills with the ability to keep accurate records, prioritise and multi‑task.
- Strong administration skills with great attention to detail.
- Enthusiastic, self‑motivated and proactive with fantastic teamwork and communication skills, both written and verbal.
- Strong interpersonal skills to cultivate positive relationships with both internal and external stakeholders, supporting colleagues and the ability to ensure a supportive and effective requester experience.
- Able to demonstrate a calm, patient and empathetic approach when assisting users with the ability to adapt and be flexible as required.
- Ability to use own initiative and comfortable in situations with a requirement to think critically, question and determine when to seek guidance or elevate a potential problem.
- A passion for exploration and learning of new tools and technologies.
- Willingness to travel to our other UK offices and onsite events as required.
- 25 days annual leave in addition to bank holidays – increasing by one additional day after six years, up to a maximum of 30 days.
- MeDay – an additional day of leave for a cultural celebration day or on your birthday.
- Volunteer day for supporting a chosen charity.
- Opportunity for hybrid working.
- Contributory Pension.
- Life Assurance Scheme.
- Group Income Protection.
- Enhanced family‑friendly leave pay entitlements.
- Wellbeing benefits, including a health‑care cash plan, Employee Assistance Programme, Virtual GP service and access to health & wellbeing resources and tools.
- Cycle to Work Scheme.
- Electric Car Scheme.
We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands. We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
System Support Engineer (London & Gatwick) employer: The William Reed Group
Contact Detail:
The William Reed Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Engineer (London & Gatwick)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of a System Support Engineer and be ready to share examples from your past experiences.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the company, let them know why you're excited about the role and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace System Support Engineer (London & Gatwick)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the System Support Engineer role. Highlight any relevant IT support experience, especially with Windows and Microsoft Office, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've tackled technical issues in the past and how you can contribute to our team.
Show Off Your Communication Skills: Since you'll be liaising with users, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at The William Reed Group
✨Know Your Tech
Brush up on your knowledge of Windows 10 and Mac OS X, as well as Microsoft Office tools. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and familiarity with the systems they'll be using.
✨Show Your Initiative
As a self-starter, it's crucial to demonstrate your ability to manage your own workload. Prepare examples of times when you took ownership of a task or project, highlighting your proactive approach and how it benefited your team or the company.
✨Communication is Key
Since you'll be liaising with end users, practice explaining technical concepts in simple terms. Think of scenarios where you've successfully communicated with non-technical colleagues, as this will showcase your interpersonal skills and ability to cultivate positive relationships.
✨Be Ready for Scenarios
Prepare for situational questions that may involve troubleshooting or handling user requests. Think through how you would triage a support ticket or resolve a common issue, as this will demonstrate your critical thinking and adaptability in real-time situations.