At a Glance
- Tasks: Drive quality excellence through audits, coaching, and collaboration across services.
- Company: Join a values-driven organisation committed to high-quality support.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Regular travel required; must hold a full UK driving licence.
- Why this job: Make a real difference in people's lives while championing quality and inclusion.
- Qualifications: Experience in quality management within health or social care is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Trust-wide role across North, West and East Yorkshire and North Lincolnshire. Regular travel is required across our services. We offer hybrid working, and the successful candidate will be allocated an office base at the Wilf Ward location closest to their home address.
Responsible to: Strategic Lead for Care Quality and Compliance
About the Role
We are looking for an experienced and passionate Quality Manager to join our Quality Team and help drive excellence across our services. This is a highly visible role focused on ensuring compliance with regulatory and organisational standards, supporting continuous improvement, and championing high-quality, person-centred support for the people we support. You will undertake audits, provide assurance and improvement support to managers, lead investigations when required, analyse quality data, and work collaboratively across the organisation to promote best practice and positive outcomes.
Key Responsibilities
- Conduct quality audits and validation visits across services.
- Produce clear audit reports with SMART improvement actions.
- Support services to prepare for and respond to inspections and external audits.
- Coach and support managers to achieve and maintain high-quality standards.
- Monitor compliance, identify risks, and support continuous improvement activities.
- Analyse and report on quality performance and trends.
- Undertake investigations relating to incidents and employee relations matters.
- Promote co-production and ensure the voices of people we support, families, and colleagues are heard.
- Champion a digital-first approach to quality assurance and regulatory compliance.
About You
- Experience as a Registered Manager, Quality Officer, Inspector, or similar quality-focused role within health or social care.
- Strong knowledge of CQC regulations, safeguarding, the Mental Capacity Act, Duty of Candour, and adult social care legislation.
- Experience of auditing, quality assurance, and service improvement.
- Excellent communication, coaching, influencing, and report-writing skills.
- Confident using Microsoft Office and data reporting systems, with Power BI experience desirable.
- Full UK driving licence and willingness to travel regularly across services.
- Desirable Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to achieve.
- Experience supporting people with learning disabilities and autistic people.
What We're Looking For
We are seeking someone who is values-driven, collaborative, and committed to continuous improvement. You will be a role model for quality, inclusion, and person-centred practice, helping us deliver safe, effective, and extraordinary support across our services.
If you're interested in joining our team and making a real difference, click the Apply Now button to submit your application.
Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices.
Quality Manager in Middlesbrough employer: The Wilf Ward Family Trust
The Wilf Ward Family Trust is an exceptional employer dedicated to fostering a supportive and inclusive work environment across North, West and East Yorkshire and North Lincolnshire. With a strong emphasis on employee growth, we offer hybrid working arrangements and the flexibility of office locations tailored to your home address, ensuring a healthy work-life balance. Join us in our mission to deliver high-quality, person-centred support, where your contributions will be valued and your professional development encouraged.
Contact Details:
The Wilf Ward Family Trust Recruitment Team
