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- Tasks: Lead teams, mentor colleagues, and ensure high-quality support for individuals.
- Company: Join a values-driven organisation dedicated to making a difference.
- Benefits: Enjoy up to 33 days holiday, a pension scheme, and 24/7 support.
- Why this job: Make a real impact in people's lives while advancing your career.
- Qualifications: Experience with disabilities or autism and a willingness to learn.
- Other info: Flexible shifts with clear pathways for career development.
The predicted salary is between 11 - 17 £ per hour.
We are looking for a passionate and values-driven Assistant Manager to support the Service Manager in leading three services and delivering high-quality, person-centred support. This is a hands-on leadership role where you will mentor teams, support compliance, oversee day-to-day operations and help drive continuous improvement all while ensuring the people we support live extraordinary lives.
As Assistant Manager, you will:
- Support compliance with regulatory and contract requirements
- Coach and mentor colleagues on shift
- Assist with care planning and risk assessments
- Promote active support, inclusion and community engagement
- Support rota management and staffing resources
- Champion a digital-first approach and continuous improvement
Requirements:
- NVQ Level 2 (willing to work towards Level 3)
- Experience supporting people with disabilities and/or autism
- Confident with IT systems and data
- Full UK driving licence and access to a vehicle (essential)
Shift Pattern: Days, nights, sleep-ins and every other weekend as part of a 24/7 service.
If you're ready to take the next step in your care career and lead with integrity, inclusion and purpose we'd love to hear from you. We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk.
Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre-employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices.
Assistant Manager, Complaints in Harrogate employer: The Wilf Ward Family Trust
Contact Detail:
The Wilf Ward Family Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience aligns with the responsibilities of an Assistant Manager and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, let them know why you're excited about supporting people with disabilities and how you can contribute to their mission of delivering high-quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Assistant Manager, Complaints in Harrogate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supporting people with disabilities and autism. We want to see how your skills align with our values and the specific requirements of the Assistant Manager role.
Showcase Your Leadership Skills: Since this is a hands-on leadership role, don’t forget to mention any previous experience you have in mentoring or coaching teams. We’re looking for someone who can inspire others and drive continuous improvement!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you fit into our team and the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Wilf Ward Family Trust
✨Know Your Values
Before the interview, take some time to reflect on your own values and how they align with the company's mission. Being able to articulate this connection will show your passion for the role and help you stand out as a candidate who truly cares about delivering high-quality, person-centred support.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be mentoring teams and overseeing operations. Prepare examples from your past experiences where you've successfully led a team or improved processes. This will demonstrate your capability to drive continuous improvement and support compliance effectively.
✨Familiarise Yourself with Compliance
Brush up on regulatory and contract requirements relevant to the role. Being knowledgeable about these aspects will not only impress your interviewers but also show that you're serious about maintaining high standards in care and support.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, especially related to supporting people with disabilities or autism. Think through potential scenarios and your approach to active support, inclusion, and community engagement to demonstrate your practical understanding of the role.