At a Glance
- Tasks: Provide top-notch IT support and manage reprographics for our vibrant academy community.
- Company: Join Harris Academy Orpington, a forward-thinking school dedicated to student success.
- Benefits: Enjoy competitive pay, professional development, and 26 days of annual leave.
- Other info: Be part of a caring community that values collaboration and personal growth.
- Why this job: Make a real difference in students' lives while working in a supportive team environment.
- Qualifications: Experience in IT support, strong communication skills, and a passion for education.
The predicted salary is between 26019 - 31801 £ per year.
About Us
Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community.
Summary
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington. Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other.
Main Areas of Responsibility
- Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
- Ensuring that all incidents and service requests are logged appropriately
- Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution
- Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
- Ensuring that Academy incidents and service requests are resolved within the target resolution time
- Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
- Installing, configuring and maintaining computer peripheral equipment
- Installing and testing new software and software updates and upgrades
- Installing, configuring and maintaining VoIP telephones
- Familiarising yourself with the network infrastructure and associated documentation
- Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
- Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices
- Administering Active Directory user login accounts
- Managing Active Directory Distribution and Security groups within the Academy
- With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required
- Delivering the IT support service in accordance with ITIL and HarrisNET principles
- Updating and maintaining the IT assets in both locations as listed in the CMDB
- Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning
Qualifications & Experience
- Good verbal and written communication skills
- The ability to self-manage, organise, and prioritise tasks and work under pressure
- A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
- Flexibility and adaptability
- Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
- Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
- A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector
- Recent experience of working in an on-site IT based, Customer Service environment
- Proven experience of supporting Microsoft products
- Proven experience of managing Active Directory user accounts
- Recent experience of supporting Apple products
- Recent experience of supporting Windows 10 PCs, laptops and tablets
Professional Development & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve.
ICT and Reprographics Technician employer: The Wild
At Aquarium of the Lakes, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As part of Parques Reunidos, you will benefit from comprehensive training, competitive salaries, and unique perks such as complimentary attraction tickets and discounts. Join us in delivering exceptional guest experiences while enjoying opportunities for personal and professional growth in a dynamic leisure park setting.
StudySmarter Expert Advice🤫
We think this is how you could land ICT and Reprographics Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Wild values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Wild might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Wild!
✨Direct Apply to The Wild
Let's not forget to apply directly through the The Wild website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT and Reprographics Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Wild.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Wild. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Wild
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
