At a Glance
- Tasks: Coordinate and schedule planned works while ensuring smooth communication with residents and teams.
- Company: Join a fast-growing company renowned for excellence in social housing property services.
- Benefits: Enjoy perks like free parking, gym access, and generous annual leave options.
- Other info: Full UK driving licence required due to office location.
- Why this job: Perfect for detail-oriented problem solvers who thrive in a dynamic environment.
- Qualifications: Previous admin or coordination experience is essential; strong IT skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are a successful and fast-growing company with a strong reputation as Social Housing Experts in Property Services. Our operations are delivered through three key divisions: Mechanical, Electrical, and Property Services. We pride ourselves on delivering exceptional customer service and operational efficiency across every level of our organisation.
Role Overview
We are seeking a highly organised and proactive Planned Works Coordinator to join our Property Services division. This role is essential in ensuring planned works are scheduled, coordinated, and delivered efficiently, while maintaining excellent communication with residents, engineers, and internal teams.
Acting as the link between the Contract Support Officers (CSOs) and the Contracts Manager, you will oversee appointment scheduling, monitor progress, and help ensure all works are delivered on time, to standard, and with minimal disruption to residents.
If you thrive in a busy, fast-paced environment, have strong attention to detail, and enjoy problem-solving while supporting operational delivery, this role could be perfect for you.
Key Responsibilities
- Schedule and coordinate planned works, ensuring appointments are booked in line with project timelines.
- Provide day-to-day administrative and operational support to the Contract Support Manager and CSO team.
- Monitor shared inboxes, scheduling systems, and trackers to ensure timely responses and accurate information.
- Distribute workloads across the CSO team to meet performance and compliance targets.
- Act as the first point of escalation for scheduling issues, resident queries, or system challenges.
- Maintain and update records, trackers, and internal systems to ensure data accuracy.
- Support the onboarding of new CSOs, providing guidance on systems, processes, and company procedures.
- Liaise with internal teams (planning, engineers, operations) to align appointment availability with resource capacity.
- Identify and escalate process inefficiencies or recurring issues for improvement.
- Handle resident communication with professionalism, empathy, and adherence to data protection.
- Provide cover for CSOs during peak periods or absences, including taking calls and booking appointments.
Skills & Experience
- Previous experience in administration, scheduling, or coordination within a customer service or operational role.
- Strong IT skills, including Microsoft Office (Excel, Outlook, Word) and CRM/scheduling software.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to prioritise and work effectively under pressure in a busy environment.
- Team player with the initiative to solve problems and support colleagues.
- Experience within social housing, maintenance, or property services.
- Knowledge of planned works scheduling processes.
- Familiarity with field service management or job scheduling systems.
Other Requirements
- Full UK driving licence and access to a vehicle (due to office location and limited public transport).
- Free parking
- On-site gym
- On-site parking
- Salary Sacrifice Pension Scheme – after 3 months of employment
- 23 days annual leave + bank holidays
- Option to buy or sell up to 3 additional days annual leave each calendar year
- Birthday off – after 1 year of service
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Virtual GP appointments & Online Physiotherapy sessions
- Ongoing training and development opportunities
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Construction and Facilities Services
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Service Delivery Coordinator in Brentwood employer: The Wiggett Group LTD
As a leading provider in social housing property services, we offer a dynamic work environment in our Brentwood office where employees are valued and supported. Our commitment to exceptional customer service is matched by our dedication to employee growth, providing ongoing training and development opportunities, alongside a range of benefits including free parking, an on-site gym, and a generous leave policy. Join us to be part of a collaborative team that thrives on efficiency and innovation while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Brentwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Wiggett Group LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Wiggett Group LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Coordinator in Brentwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Wiggett Group LTD:Your cover letter is your chance to shine! Tell us why you want to work at The Wiggett Group LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Wiggett Group LTD!
How to prepare for a job interview at The Wiggett Group LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
