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For Companies At a Glance
- Tasks: Coordinate and schedule planned works while ensuring smooth communication with residents and teams.
- Company: Join a fast-growing company renowned for excellence in social housing property services.
- Benefits: Enjoy perks like free parking, gym access, and generous annual leave options.
- Why this job: Perfect for detail-oriented problem solvers who thrive in a dynamic environment.
- Qualifications: Previous admin or coordination experience is essential; strong IT skills are a must.
- Other info: Full UK driving licence required due to office location.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are a successful and fast-growing company with a strong reputation as Social Housing Experts in Property Services. Our operations are delivered through three key divisions: Mechanical, Electrical, and Property Services. We pride ourselves on delivering exceptional customer service and operational efficiency across every level of our organisation.
Role Overview
We are seeking a highly organised and proactive Planned Works Coordinator to join our Property Services division. This role is essential in ensuring planned works are scheduled, coordinated, and delivered efficiently, while maintaining excellent communication with residents, engineers, and internal teams.
Acting as the link between the Contract Support Officers (CSOs) and the Contracts Manager, you will oversee appointment scheduling, monitor progress, and help ensure all works are delivered on time, to standard, and with minimal disruption to residents.
If you thrive in a busy, fast-paced environment, have strong attention to detail, and enjoy problem-solving while supporting operational delivery, this role could be perfect for you.
Key Responsibilities
- Schedule and coordinate planned works, ensuring appointments are booked in line with project timelines.
- Provide day-to-day administrative and operational support to the Contract Support Manager and CSO team.
- Monitor shared inboxes, scheduling systems, and trackers to ensure timely responses and accurate information.
- Distribute workloads across the CSO team to meet performance and compliance targets.
- Act as the first point of escalation for scheduling issues, resident queries, or system challenges.
- Maintain and update records, trackers, and internal systems to ensure data accuracy.
- Support the onboarding of new CSOs, providing guidance on systems, processes, and company procedures.
- Liaise with internal teams (planning, engineers, operations) to align appointment availability with resource capacity.
- Identify and escalate process inefficiencies or recurring issues for improvement.
- Handle resident communication with professionalism, empathy, and adherence to data protection.
- Provide cover for CSOs during peak periods or absences, including taking calls and booking appointments.
Skills & Experience
- Previous experience in administration, scheduling, or coordination within a customer service or operational role.
- Strong IT skills, including Microsoft Office (Excel, Outlook, Word) and CRM/scheduling software.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to prioritise and work effectively under pressure in a busy environment.
- Team player with the initiative to solve problems and support colleagues.
- Experience within social housing, maintenance, or property services.
- Knowledge of planned works scheduling processes.
- Familiarity with field service management or job scheduling systems.
Other Requirements
- Full UK driving licence and access to a vehicle (due to office location and limited public transport).
- Free parking
- On-site gym
- On-site parking
- Salary Sacrifice Pension Scheme – after 3 months of employment
- 23 days annual leave + bank holidays
- Option to buy or sell up to 3 additional days annual leave each calendar year
- Birthday off – after 1 year of service
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Virtual GP appointments & Online Physiotherapy sessions
- Ongoing training and development opportunities
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Construction and Facilities Services
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Service Delivery Coordinator employer: The Wiggett Group Ltd
Contact Detail:
The Wiggett Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the social housing sector and property services. Understanding the specific challenges and needs of this industry will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the field, especially those who work in service delivery or property management. Attend relevant events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully coordinated projects or resolved scheduling issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Office and any CRM or scheduling software you’ve used. Be ready to discuss how these tools have helped you improve efficiency or communication in previous roles.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, scheduling, or coordination. Emphasise your customer service skills and any specific achievements that demonstrate your ability to thrive in a busy environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention your problem-solving abilities and how they align with the role of Service Delivery Coordinator. Be sure to express your enthusiasm for working in the property services sector.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office and any CRM or scheduling software you have used. Provide examples of how these skills have helped you in previous roles.
Showcase Communication Abilities: Since excellent verbal and written communication is essential for this role, include examples of how you've effectively communicated with teams or customers in past positions. This will demonstrate your capability to handle resident queries professionally.
How to prepare for a job interview at The Wiggett Group Ltd
✨Showcase Your Organisational Skills
As a Service Delivery Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated schedules or managed projects, highlighting your attention to detail and organisational prowess.
✨Communicate Clearly and Professionally
Excellent communication is key in this role. During the interview, practice articulating your thoughts clearly and professionally. Be ready to discuss how you've handled resident queries or scheduling issues in the past, showcasing your empathy and problem-solving skills.
✨Familiarise Yourself with Relevant Software
Since strong IT skills are essential, make sure you're comfortable discussing your experience with Microsoft Office and any CRM or scheduling software you've used. If possible, brush up on any specific tools mentioned in the job description to show your readiness for the role.
✨Demonstrate Your Team Player Attitude
This position requires collaboration with various teams. Be prepared to share examples of how you've worked effectively within a team, supported colleagues, or contributed to a positive work environment. Highlight your initiative in solving problems and helping others succeed.