At a Glance
- Tasks: Assist social housing clients by booking appointments and providing exceptional customer service.
- Company: Join The Wiggett Group LTD, experts in social housing and property services.
- Benefits: Enjoy free parking, gym access, generous leave, and ongoing training opportunities.
- Other info: Must have a driving license due to remote office location.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous call centre or customer service experience is essential; strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Pay range
This range is provided by The Wiggett Group LTD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The Wiggett Group LTD
Overview
Job Title: Customer Care Advisor
Reports To: Team Leader
About us
We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions – Mechanical, Electrical and Property Services.
Job Summary
We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.
Key Responsibilities
- Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
- Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
- Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
- Assess client needs and determine the appropriate appointment type and availability.
- Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
- Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
- Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
- Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
- Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
- Adhere to confidentiality and data protection policies to safeguard client information.
- Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
- Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.
Experience & Skills
- Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
- Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
- Active listening skills to understand client needs and provide appropriate solutions.
- Excellent organisational skills and attention to detail to accurately record and manage client information.
- Empathy and patience to address client concerns and provide support in a compassionate manner.
- Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
- Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.
- Problem-solving skills to handle challenging situations and find appropriate resolutions.
Proof of Driving Requirement
Due to our remote location, you must be able to drive as there is no public transport to our offices.
Benefits
- Free parking
- On-site gym
- On-site parking
- Salary Sacrifice Pension Scheme – after 3 months of employment
- 23 days annual leave + bank holidays
- Option to buy or sell up to 3 additional days annual leave each calendar year
- Birthday off – after 1 year of service
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Virtual GP appointments & Online Physiotherapy sessions
- Ongoing training and development opportunities
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative and Customer Service
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Customer Service Advisor in Brentwood employer: The Wiggett Group LTD
The Wiggett Group LTD is an exceptional employer, offering a supportive work environment where compassion and dedication are valued. With a focus on employee growth through ongoing training and development opportunities, our team enjoys a range of benefits including free parking, an on-site gym, and a generous leave policy. Located in a serene area, we provide a unique opportunity to make a meaningful impact in the social housing sector while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Brentwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Wiggett Group LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Wiggett Group LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Brentwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Wiggett Group LTD:Your cover letter is your chance to shine! Tell us why you want to work at The Wiggett Group LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Wiggett Group LTD!
How to prepare for a job interview at The Wiggett Group LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
