Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist social housing clients by booking appointments and providing exceptional customer service.
- Company: Join The Wiggett Group LTD, experts in social housing and property services.
- Benefits: Enjoy free parking, gym access, generous leave, and ongoing training opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous call centre or customer service experience is essential; strong communication skills required.
- Other info: Must have a driving license due to remote office location.
The predicted salary is between 24000 - 36000 £ per year.
Pay range
This range is provided by The Wiggett Group LTD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from The Wiggett Group LTD
Overview
Job Title: Customer Care Advisor
Reports To: Team Leader
About us
We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions – Mechanical, Electrical and Property Services.
Job Summary
We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.
Key Responsibilities
- Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
- Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
- Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
- Assess client needs and determine the appropriate appointment type and availability.
- Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
- Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
- Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
- Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
- Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
- Adhere to confidentiality and data protection policies to safeguard client information.
- Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
- Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.
Experience & Skills
- Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
- Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
- Active listening skills to understand client needs and provide appropriate solutions.
- Excellent organisational skills and attention to detail to accurately record and manage client information.
- Empathy and patience to address client concerns and provide support in a compassionate manner.
- Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
- Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.
- Problem-solving skills to handle challenging situations and find appropriate resolutions.
Proof of Driving Requirement
Due to our remote location, you must be able to drive as there is no public transport to our offices.
Benefits
- Free parking
- On-site gym
- On-site parking
- Salary Sacrifice Pension Scheme – after 3 months of employment
- 23 days annual leave + bank holidays
- Option to buy or sell up to 3 additional days annual leave each calendar year
- Birthday off – after 1 year of service
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Virtual GP appointments & Online Physiotherapy sessions
- Ongoing training and development opportunities
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative and Customer Service
#J-18808-Ljbffr
Customer Service Advisor employer: The Wiggett Group Ltd
Contact Detail:
The Wiggett Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the specific needs and challenges faced by clients in this area will help you provide more empathetic and effective customer service during your interactions.
✨Tip Number 2
Practice your active listening skills. In a call centre environment, being able to listen carefully and respond appropriately to client concerns is crucial. Consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Get comfortable with using call centre software and databases. If you have access to similar tools, practice navigating them to improve your efficiency and confidence when handling client information and scheduling appointments.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved client issues or improved processes. This will demonstrate your capability to handle challenging situations effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as communication, empathy, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of social housing services. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to multitask. These are crucial for managing client appointments effectively and ensuring a high level of client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Customer Service Advisor.
How to prepare for a job interview at The Wiggett Group Ltd
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. During the interview, share examples of how you've handled difficult customer situations with compassion and understanding. This will demonstrate your ability to connect with clients and address their needs effectively.
✨Highlight Your Communication Skills
Strong communication is crucial for this role. Be prepared to discuss how you convey information clearly and listen actively. You might even want to practice answering common questions out loud to ensure you articulate your thoughts well during the interview.
✨Demonstrate Organisational Skills
The job requires excellent organisational abilities. Bring up instances where you've successfully managed multiple tasks or appointments. This will show that you can handle the fast-paced environment and maintain accuracy under pressure.
✨Familiarise Yourself with Social Housing Policies
Understanding the basics of social housing policies can set you apart from other candidates. Do some research before the interview and be ready to discuss how these policies impact client interactions. This knowledge will reflect your commitment to the role and the company.
