At a Glance
- Tasks: Coordinate and schedule planned works while ensuring excellent communication with residents and teams.
- Company: Fast-growing company in Social Housing with a strong reputation for customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy problem-solving.
- Why this job: Join a dynamic team and make a real difference in residents' lives through effective service delivery.
- Qualifications: Experience in administration or scheduling, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
About Us
We are a successful and fast-growing company within Social Housing, with a strong reputation in the Electrical, Fire & Security and Property Service sectors. We pride ourselves on delivering exceptional customer service and operational efficiency across every level of our organisation.
Role Overview
We are seeking a highly organised and proactive Service Delivery Coordinator to join our growing team. This role is essential in ensuring planned works are scheduled, coordinated, and delivered efficiently, while maintaining excellent communication with residents, engineers, and internal teams. Acting as the link between the Customer Service Advisors and the Service Delivery Team Lead, you will oversee appointment scheduling, monitor progress, and help ensure all work is delivered on time, to standard, and with minimal disruption to residents. If you thrive in a busy, fast-paced environment, have strong attention to detail, and enjoy problem-solving while supporting operational delivery, this role could be perfect for you.
Key Responsibilities
- Schedule and coordinate planned works, ensuring appointments are booked in line with project timelines.
- Provide day-to-day administrative and operational support to the Contract Support Manager and CSO team.
- Monitor shared inboxes, scheduling systems, and trackers to ensure timely responses and accurate information.
- Distribute workloads across the CSO team to meet performance and compliance targets.
- Act as the first point of escalation for scheduling issues, resident queries, or system challenges.
- Maintain and update records, trackers, and internal systems to ensure data accuracy.
- Support the onboarding of new CSOs, providing guidance on systems, processes, and company procedures.
- Liaise with internal teams (planning, engineers, operations) to align appointment availability with resource capacity.
- Identify and escalate process inefficiencies or recurring issues for improvement.
- Handle resident communication with professionalism, empathy, and adherence to data protection.
- Provide cover for CSOs during peak periods or absences, including taking calls and booking appointments.
Skills & Experience
Essential:
- Previous experience in administration, scheduling, or coordination within a customer service or operational role.
- Strong Microsoft Excel experience, understanding of formulas and CRM/scheduling software.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to prioritise and work effectively under pressure in a busy environment.
- Team player with the initiative to solve problems and support colleagues.
Desirable:
- Experience within social housing, maintenance, or property services.
- Knowledge of planned works scheduling processes.
- Familiarity with field service management or job scheduling systems.
Other Requirements
Full UK driving licence and access to a vehicle (due to office location and limited public transport).
Service Delivery Coordinator in Chelmsford employer: The Wiggett Group LTD
As a leading player in the Social Housing sector, we offer a dynamic work environment where your contributions directly impact the lives of residents. Our commitment to exceptional customer service is matched by our dedication to employee growth, providing ample opportunities for professional development and a supportive team culture. Join us in a role that not only challenges you but also rewards you with a sense of purpose and community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Wiggett Group LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Wiggett Group LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Coordinator in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Wiggett Group LTD:Your cover letter is your chance to shine! Tell us why you want to work at The Wiggett Group LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Wiggett Group LTD!
How to prepare for a job interview at The Wiggett Group LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
